Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled Deputy Director familiar with writing grants, administering budgets and managing programs. Enthusiastic about overseeing teams, cultivating productive relationships and driving diverse improvements. Successful at directing projects and organizing schedules.

  • Executive leadership
  • Program management
  • Team building and leadership
  • Planning and coordination
  • Strategic business planning
  • Operations oversight
  • Vendor & Contract Management
  • Stakeholder Management
  • Cross Functional Collaboration
  • Resource Planning & Budgeting
11/2020 to Current Deputy Director Department Of Veterans Affairs | Kings, NY,
  • Oversaw and enhanced Homelessness Prevention program plans and operations strategies.
  • Implemented multiple process updates to drive improvements to the Lawrenceville Response Center client assistance operations.
  • Set agenda, organized plans and managed program operations, updates and new implementations.
  • Oversaw technological improvements, successfully reducing inefficiencies and eliminating bottlenecks for staff and clients.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Administered day-to-day operations, including accounting and budget management, partnership development, performance metrics and client service.
09/2020 to 10/2020 Intake Specialist Ohioguidestone | Sandusky, OH,
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Determined whether clients should be counseled or referred to other specialists
  • Answered questions and responded to inquiries to deliver high level of service to clients.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained thorough and accurate records outlining program operations and client progress.
  • Located housing and other support services for displaced individuals working through the impact of Covid-19 on employment income.
03/2020 to 08/2020 Volunteer Pga Tour | Potomac, MD,
  • Volunteer 12-15 hours per week at the Lawrenceville Cooperative Ministry distributing food to clients in need in the Lawrenceville and Dacula communities.
  • Since the pandemic started, we have averaged 450+ families a week who come to us for food assistance (increase of 300+% pre-pandemic numbers).
  • Other responsibilities: Pick up supplies and needed items, weigh and put away donated items, create boxes of most needed items for distribution, assist clients with other available resources, identify process improvements to serve clients more efficiently.
11/2004 to 02/2020 Director - Software Engineering Capital One | Temple Hills, MD,
  • Met with stakeholders, contractor product teams and customers throughout system development life cycle.
  • Assessed technical architecture and framework and designed business applications to exceed client expectations.
  • Recommended key updates to system software based on performance data, user feedback and integrated software enhancements.
  • Optimized system performance by making proactive adjustments and resolving bugs.
  • Optimized project development and roll-out through in-depth technical research and analysis of risk-reward scenarios.
  • Collaborated with agile development team to test, develop and maintain web and mobile software applications.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Collaborated with user experience designers to create clean interfaces and simple, intuitive interactions and functions for Store Operations and Merchandising end users.
  • Conducted full life-cycle software development in multiple software environments.
  • Supervised 60 person team, discussed project roadblocks to drive issue resolution and promoted use of best practices.
  • Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
  • Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Collaborated with product and engineering team members to define and develop new product concepts.
  • Directed all software design, architecture and programming.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Education and Training
Expected in MBA | Business Administration And Management University Of North Carolina At Chapel Hill, Chapel Hill, NC GPA:
Expected in Bachelor of Arts | Psychology University Of Virginia, Charlottesville, VA GPA:

Certified ScrumMaster - Scrum Alliance - 02/2019 - 02/2021

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School Attended

  • University Of North Carolina At Chapel Hill
  • University Of Virginia

Job Titles Held:

  • Deputy Director
  • Intake Specialist
  • Volunteer
  • Director - Software Engineering


  • MBA
  • Bachelor of Arts

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