Diligent Instructional Designer bringing 24 years of curriculum and training contributions to further the USAA development and mission. Industrious and meticulous with a drive for optimizing workplace efficiency.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked as a Quality Assurance Specialist where I executed programs that evaluated quality for member contact areas for FSB product lines. I provided operations and various business partners guidance on quality assurance processes, coaching/sustainment plans and training solutions.
Worked as an Instructional Designer that worked primarily with Corporate Training and reassessed current materials to incorporate micro-learning and e-Learning components.
Worked as cross-functional team member (Retail, Credit Card, and Specialty Team (Fraud); designed and developed training material and course-ware for classroom, self-directed, and web-based delivery mediums. Collaborated with classroom delivery peers and business partners to assess curriculum needs and identify best instructional design methodology.
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