Deposit Disputes Instructional Designer Resume Example

Worked as a Quality Assurance Specialist where I executed programs that evaluated quality for member contact areas for FSB product lines. I provided operations and various business partners guidance on quality assurance processes, coaching/sustainment plans and training solutions.

• Maintained a process for analyzing quality performance trends and identified root cause/ gap analysis.
• Made improvement recommendations to multiple functional (member contact & non-member contact areas of the Federal Savings Bank.
• Provided the necessary awareness to ensure legal and regulatory compliance exists throughout the Federal Savings Bank.
• Worked under general supervision ad have knowledge of USAA product lines; performed quality assurance audits of low to medium complexity, and communicates the results to all levels of CoSA management.
• Assisted the operational areas with validating data, identifying trends, account corrections, and recommended changes to processes, procedures, policies, and training programs.
• Consulted with management on special audits, studies and special projects. Served as the point of contact for external quality review vendor and contract coordination and administration.
• Identified training needs and developed director training to meet business requirements.

Worked as an Instructional Designer that worked primarily with Corporate Training and reassessed current materials to incorporate micro-learning and e-Learning components.

• Provided design feedback on exiting materials on how to reduce time and layout of training.
• Met with business partners to review project details to begin the design process.

Worked as cross-functional team member (Retail, Credit Card, and Specialty Team (Fraud); designed and developed training material and course-ware for classroom, self-directed, and web-based delivery mediums. Collaborated with classroom delivery peers and business partners to assess curriculum needs and identify best instructional design methodology.

• Designed and developed training programs and learning materials using a variety of learning methodologies, such as ABCD Model for Writing Objectives, Micro-Learning, ADDIE Model, and AGILE.
• Delivered interactive and effective learning experience by integrating adult learning theory and creativity into all design elements to ensure information and learning objectives are achieved.
• Michelle E.
• Kelley michelle.escobedokelley@gmail.com Page Three.
• Maximized classroom learning and paper use by establishing training materials and content, such as facilitator guides, participants' online workbooks, PowerPoint presentations, and job aids.
• Facilitated and completed Train-the-Trainer pilot sessions for new and current curriculums and for both offshore and stateside employees.
• Met with trainers after sessions to discuss lessons learned and opportunities for growth.
• Designed, enhanced, produced, assembled, and delivered printed and/or produced training and service materials, leveraging vendor relationships or utilizing internal resources, when appropriate.
• Conducted needs analysis and collaborated with internal business units and subject matter experts (SMEs) on objectives and course content and communicated strategy, design, scope, and development time for each assignment.
• Worked with e-Learning team to identify overall design for online learning by creating storyboards, scripts, course content, while working through the development process communicating best practices to internal clients.
• Conducted quality assurance testing on all training materials created, including loading, testing, validating, and evaluating programs.
• Maintained and managed curriculum content and completed Change Training for the various programs.
• Worked with LMS to post online and interactive training.
• Created learning assessments for evaluating learning solution effectiveness and impact by reviewing course feedback and utilizing the feedback to improve the training while providing the business with updates.
• Teamed with project managers on large-scale training efforts, capturing business needs while providing value-added feedback from past curriculums, including identifying what worked.
• Helped maintain the team's SharePoint Site and utilized the site to load various projects for review.