(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile
  • Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
  • Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
  • Technical Support Representative who performs superior work under the pressure of rigid deadlines.
  • Talented Computer User Support Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring [Number] years experience resolving complex software and hardware issues to a fast-paced tech environment.Computer User Support Specialist with a focus on client satisfaction and experience assisting users both remotely and in person. Looking to bring exceptional technical know-how and customer-service skills to business-focused mobile app startup.

COMPUTER SKILLS: Microsoft Office, including MS Word, Excel, Outlook, PowerPoint and Access; HP Asset Center; Photoshop; SPSS, Internet/Database Research; Windows and Macintosh Operating Systems

Western Illinois University Macomb, IL Expected in 2010 BA : Political Science - GPA : BA - Political Science, Western Illinois University, Macomb, IL: 2010
Relevant Experience
Albertsons Company Inc. - Deployment Technician
Missoula, MT, 01/1 - 02/2013
1010 East Kimberly Road, Davenport, IA Hours Per Week: 40 Supervisor: Bob Mills (563) 445-7200 (Permission to contact) Title: Application Support Technician Pay Rate: $14.42 per hour ● Organize and maintain shared mailbox. ● Process the Support ticket Queue ● Generate Monthly/Yearly Email Statistics ● Assist with defining and documenting knowledge base articles. ● Provide timely customer support via email, phone or web. ● Processed User ID requests for new external users. ● Notify Global Support Center of Outages or New Developments 1010 East Kimberly Road, Davenport, IA Hours Per Week: 40 Supervisor: Doug Christian (563) 445-7200 (Permission to contact) Title: Deployment Technician Pay Rate: $10.00 per hour ● Deployment of PCs for new and existing employees. ● Provided computer help desk support and technical training on hardware/software to end users. ● Migration of user data/software ● End user orientation and troubleshooting ● Disposal of old equipment ● Contributed to the planning and managing of Windows OS system upgrades, specifically going from Windows XP to Windows 7, at an enterprise level ● Executed replacement activity, updating the asset management system to reflect the activity and preparing the replaced asset for disposition.
American Commercial Lines Llc - Helpdesk Analyst
Rockford, IL, 02/2011 - 12/2011
1010 East Kimberly Road, Davenport, IA Hours Per Week: 40 Supervisor: Jim Albrecht 563 445-7200 (Permission to contact) Title: Helpdesk Analyst Pay Rate: $9.00 per hour ● Responded to customer requests and resolved issues via remote access, phone, and e-mail. ● Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing, and rectifying problems. ● Navigated through a major database of information to resolve each call in a timely manner, documenting every step for the record. ● Helped configure and activate BlackBerrys, iPhones, and Androids remotely. ● Identified virus related activities at a Tier 1 level.
The Church Of Jesus Christ Latter-Day Saints - PC Repair Technician
Cedar City, UT, 09/2007 - 01/2009

One University Avenue, Bourbonnais, Illinois 60914 Hours Per Week: 30 Supervisor: Jeff/Aaron Rice XXX-939-5011 (Permission to contact) Title: PC Repair Technician ● Assisted students, university staff by phone and email with first-level technical support; working to resolve as many incidents at the Tier 1 level ● Created, responded, and escalated support tickets as necessary to the proper groups. In which each ticket must have troubleshooting documentation that explains the problem, work done on the problem and the resolution to the problem. ● Trained 4-5 new employees in the process of repairing hardware and software issues ● Followed set policies, and procedures when assisting clients to ensure proper handling of requests. ● Promoted from P.C. Repair to Network Technician after 1 year

Aided The Directors Of Youth & Children's Ministry - Assistant Staff
City, STATE, 01/2003 - 08/2006
2707 11th Street Rock Island, IL 61201 Hours per Week: 30 Supervisor: Dave Bennett (Permission to contact) Title: Assistant Staff: Aided the Directors of Youth & Children's Ministry with computer related tasks ● Draft email, letters, memos and presentations as per management's instructions ● Assist with planning and execution of all society events ● Answered multi-line phones and received messages ● Assuring office is neat, and stocked with necessary tools for functionality ● Performed office tasks such as making copies and distributing mail ● Maintained a clean environment in the restrooms, small offices, and large meeting room ● Helped implement after school and nightly programs for students ranging in ages from 5-18 ● Assisted in the planning of retreats, field trips, and other special events ● Operated a small concession stand which involved calculating costs, prices, & inventory
Draft email, letters, memos and presentations as per management's instructions
Inventory, Multi-line, Multi-line Phones, Clients, Documentation, Technical Support, Asset Management, Deployment, Help Desk, Help Desk Support, Pcs, Training, Windows 7, Windows Xp, Documenting, Access, Database, Excel, Helpdesk, Remote Access, Davenport, Microsoft Office, Ms Office, Ms Word, Outlook, Photoshop, Powerpoint, Spss, Word, Application Support, Customer Support, Statistics

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School Attended

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Job Titles Held:

  • Deployment Technician
  • Helpdesk Analyst
  • PC Repair Technician
  • Assistant Staff


  • BA

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