Departmental Analyst resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Adept and energetic individual with over 13 years working as an educator and two years working in support, analysis, and training of State of Michigan web based background check programs. Experienced in medical coding and insurance verification. Coordinated with various departments, community members to facilitate workshops and training sessions. Great self starter, detail oriented, and efficient record keeping.

  • Fluent in social media platforms and web based utilization
  • Customer service
  • Facilitating large workshops and training
  • Community outreach and follow through
  • Researching and coordinating ideas and topics
  • Communication and educating
  • Supporting implementation of web based programs
  • Record keeping and organization
  • Contributing to team ideas and efforts toward end goals
Work History
Departmental Analyst, 08/2017 - 09/2019
State Of Michigan Sterling Heights, MI,
  • Tested and reviewed web based system components frequently, in conjunction with system developer, to ensure efficiency for analysts and providers using the web based system.
  • Integral in implementation and development of updated background checks program via from 2017-2019. Developed forms and other correspondence pertinent to the background check process and procedure while remaining compliant with federal regulations and State of Michigan statute.
  • Collected, consolidated, and analyzed data and documentation pertinent to each fingerprint based check; interpreted and analyzed reports, statutes, regulations, and communicated information with employers and applicants in making determinations of eligibility.
  • Analyzed ongoing operations of the background check data system, ensured reporting was accurate and updated when errors discovered; consulted with system developers regarding errors and coordinated process of appeals from applicants. Proposed updates in process and procedure and recommended solutions to maintain compliance with regulations.
  • Provided support via web based tickets and phone calls in utilization of web based program for childcare staff members.
  • Prepared resource and training manuals for subsequent analysts. Assisted in creating power point presentations, updated and edited when necessary, and assisted with on site training for childcare providers.
  • Coordinated fingerprinting events, in conjunction with IDEMIA fingerprinting services , for over 400 licensed providers to boost business and provide efficient business solutions.
  • Organized and facilitated State of Michigan LARA Bring Your Child to Work Day
  • Assisted with State of Michigan SECC Fall Charitable Contributions Campaign
  • Trained licensed childcare staff members throughout the State of Michigan in statute, process, and procedure regarding background checks and childcare law both at Federal and State levels.
  • Scheduled focus groups for licensed providers regarding the usability of the web based system.
Deputy Court Clerk, 09/2016 - 08/2017
City Of Edmond, Ok Edmond, OK,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of district court office.
  • Assisted general public by answering questions and fulfilling requests.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements. Processed and monitored a variety of general civil cases including general civil, small claims, and landlord/tenant.
  • Prepared weekly docket or schedule for landlord/tenant cases.
  • Assisted with paperwork processing, check in, and check out for litigants in landlord/tenant hearings.
Clinical Collector, 08/2014 - 09/2015
Patterson Unified School District Patterson, CA,
  • Assisted with a Medicare sponsored, precision medicine study to test how medications are metabolized in Medicare patients in cardiology and general practice offices.
  • Flagged doctors' schedules with qualifying patients.
  • Obtained written consent from participants in study.
  • Collected samples of DNA via buccal swab.
  • Processed tests and maintained data entry.
  • Verified insurance and coded samples via ICD9 codes.
  • Scheduled FED EX pickup for all packages.
  • Tracked package pick up and patient results.
  • Distributed patient results to the doctors and assisted with analysis if needed.
English/Language Arts Interventionist, 02/2012 - 12/2013
Mt. Morris Consolidated Schools City, STATE,
  • Facilitated school wide pre and post testing, bi-yearly, in areas of language arts and mathematics for all students grades 6th through 8th.
  • Supported students using web based testing programs such as STAR, NWEA, Success Maker, and others.
  • Analyzed testing data and organized students according to tiers of interventional instruction.
  • Scheduled students into intensive, small group learning communities according to need.
  • Combined web based programs and traditional small group learning to provide targeted instruction for each student.
  • Progress monitored each student's success with ongoing testing. Maintained accurate records and reported to staff members accordingly.
  • Most students scored within targeted range for each post testing session.
  • Presented intervention program and components to parents during academic informational sessions.
  • Facilitated school wide spelling bee and summer reading programs.
Elementary School Teacher, 08/2000 - 06/2010
Birch Run Area Schools City, STATE,
  • Testing, planning, implementing, analyzing, evaluating lessons aligned to Michigan Curriculum Framework for general education classrooms in grades 2-4
  • Conducted parent/teacher conferences for 25-30 sets of parents twice yearly
  • Careful, concise record keeping/management of 25-30 students yearly
  • Taught school wide computer lab for two years
  • Trained 35 staff members/around 500 students on researched computer intervention programs for standardized testing, including Study Island and Accelerated Reading
  • Active in numerous school improvement committees, including Student Accountability, NCA Math, District Technology, District Curriculum Council, Public Relations
  • Trained in differentiated instruction, differentiated mathematics with Dr. Rick Wood, standardized test based writing/language arts methods
  • Facilitated before school literacy programs/ summer school program integrating computerized intervention/literacy groups
  • Assisted in organizing/facilitating community reading nights
  • Member of Michigan Reading Association/Saginaw Area Reading Council
  • MLPP certified-over 80 percent of students saw one year growth in Reading
  • Received distinction of Most Influential Teacher in 2008 and 2009
Bachelor Plus 18 : K-12 Literacy, Expected in 2009
University of Michigan-Flint - Flint, Michigan,
Bachelor of Science: Elementary Education, Expected in 1999
University of Michigan-Flint - Flint, Michigan,
  • Minored in General Science, ZA Endorsement, and Language Arts
  • Member of Education Student Organization
  • Member of the University of Michigan-Flint Chorale
  • Rushed and was accepted into Delta Phi Epsilon sorority
  • Received certificate of Educational Technology
  • University of Michigan Class Honors Recipient
  • Dean's List Recipient

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Resume Overview

School Attended

  • University of Michigan-Flint
  • University of Michigan-Flint

Job Titles Held:

  • Departmental Analyst
  • Deputy Court Clerk
  • Clinical Collector
  • English/Language Arts Interventionist
  • Elementary School Teacher


  • Bachelor Plus 18
  • Bachelor of Science

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