departmental analyst resume example with 14+ years of experience

(555) 432-1000,
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Professional Summary

Departmental analyst and certified elementary educator with over 11 years of successful experience in elementary teaching and 2 years as a department analyst. Recognized consistently for performance excellence and contributions to resolving problems, implementation of new programs, policy and procedure, improving customer satisfaction, and driving overall operational improvements. Strength in providing efficient, friendly, and thorough customer service support for caregivers in licensed and unlicensed facilities throughout the State of Michigan. Contributed to the success of transferring over 80,000 licensed providers into an updated child care background check system in less than a year, including facilitating and coordinating over 350 licensed provider fingerprinting events from March through September of 2018.

  • Customer Service
  • Organization
  • Detail Orientation
  • Statute interpretation
  • Multitasking
  • Research
  • Microsoft Excel and Office
  • Problem Solving
  • Departmental coordination
  • Stakeholder relationships and collaboration
  • Interdepartmental relationships
  • Inter-departmental communication
University of Michigan-Flint Flint, Michigan, Expected in 2009 Bachelor Plus 18 Credits : K-12 Literacy - GPA :
University of Michigan-Flint Flint, Michigan, Expected in 1999 Bachelor of Science : Elementary Education - GPA :

Minored in General Science, ZA Endorsement, and Language Arts
Member of Education Student Organization
Member of the University of Michigan-Flint Chorale
Rushed and was accepted into Delta Phi Epsilon sorority
Received certificate of Educational Technology
University of Michigan Class Honors Recipient
Dean's List Recipient

Work History
State Of Michigan - Services Specialist-CPS Worker
Metamora, IL, 02/2022 - Current
  • Documented data and completed accurate updates to case records.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Adhered to social distancing protocols and wore mask or face shield.
Falcon School District 49 - Customer Service Representation
Peyton, CO, 06/2021 - Current
  • Provide primary customer support to internal/external customers.
  • Retrieval of medical records per ROI requests for HCA facilities.
  • Proficient with utilization of Right Fax to forward medical records requests.
  • Process medical record requests per HEDIS audit special projects/ continuation of care. Also experienced with logging requests into database to create workflow.
  • Proficient with Microsoft applications such as TEAMS, Outlook, Excel, Word, Power Point, Access.
  • Proficient with Google share.

67th District Court Of Genesee County - Departmental Analyst
City, STATE, 08/2017 - 09/2019
  • Engaged in professional research/analysis assignments while applying methods of work for workforce criminal background checks
  • Independently determined eligibility for those seeking employment in covered facilities based on criminal history/ authorized in state and federal statutes or Code of Federal Regulations
  • Successfully provided live telephone/Internet based technical support to providers using workforce background check portal through LARA-State of Michigan
  • Executed document reviews; interpreted-analyzed reports, statutes, regulations, communicated information with employers and applicants
  • Monitored background check data system, ensured reporting was accurate/updated as errors were discovered; consulted with system developers regarding errors/coordinated process of appeals from applicants
  • Coordinated fingerprinting events/services for 80,000 providers to boost/ provide business solutions
  • Organized/facilitated State of Michigan Bureau of Community/Health Systems Take Children to Work Day
  • Assisted with State Employees Fall Charitable Contributions Campaign
  • Assisted with training state licensed child care providers on updated legislature surrounding child care background checks
Mt. Morris Consolidated Schools - District Court Clerk
City, STATE, 09/2016 - 08/2017
  • Processed all incoming general civil, small claims, landlord/tenant cases from filing to closing
  • Managed/filed ongoing documentation pertinent to filed cases (motions, notices to appear, answers, orders, denials)
  • Provided efficient, friendly customer service to general public by assisting over 100 calls per day
  • Prepared weekly dockets/20-30 case files per week for landlord/tenant judge
  • Assisted court recorder with checking in litigants of court cases/providing final documentation
Birch Run Area Schools - English/Language Arts Interventionist
City, STATE, 02/2012 - 12/2013
  • Responsible for administering school wide standardized tests, pre/post, for all students grades 6-8
  • Collaborated to analyze testing data/results
  • Organized intervention groups for Tier 2/ Tier 3 intervention groups, provided scheduling
  • Lesson planned, progress monitored, reported out results to staff for students needing intervention in English/Language Arts
  • Students saw growth of 3.0 points each semester on average
  • Facilitated school wide spelling bee
  • Assisted organizing summer reading program for all students grades 6-8
Company Name - Elementary School Teacher
City, State, 08/2000 - 06/2010
  • Testing, planning, implementing, analyzing, evaluating lessons aligned to Michigan Curriculum Framework for general education classrooms in grades 2-4
  • Conducted parent/teacher conferences for 25-30 sets of parents twice yearly
  • Careful, concise record keeping/management of 25-30 students yearly
  • Taught school wide computer lab for two years
  • Trained 35 staff members/around 500 students on researched computer intervention programs for standardized testing
  • Active in numerous school improvement committees, including Student Accountability, NCA Math, District Technology, District Curriculum Council, Public Relations
  • Trained in differentiated instruction, differentiated mathematics with Dr. Rick Wood, standardized test based writing/language arts methods
  • Facilitated before school literacy programs/ summer school program integrating computerized intervention/literacy groups
  • Assisted in organizing/facilitating community reading nights
  • Member of Michigan Reading Association/Saginaw Area Reading Council
  • MLPP certified-over 80 percent of students saw one year growth in Reading
  • Received distinction of Most Influential Teacher in 2008 and 2009

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Resume Overview

School Attended

  • University of Michigan-Flint
  • University of Michigan-Flint

Job Titles Held:

  • Services Specialist-CPS Worker
  • Customer Service Representation
  • Departmental Analyst
  • District Court Clerk
  • English/Language Arts Interventionist
  • Elementary School Teacher


  • Bachelor Plus 18 Credits
  • Bachelor of Science

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