DEPARTMENT TECHNICAL ANALYST - MEDICAL STAFF OFFICE
Experienced [Job Title] committed to maintaining cutting edge technical skills and up-to-date industry knowledge. [Job Title] with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Analytical [Job Title] effective at technical support and reporting. Highly computer-savvy. [Job Title] proficient in supporting hardware and software issues for [Computer System]. Specializes in troubleshooting [Product type] and [Product type]. Dedicated [Job Title] experienced in network and user support, troubleshooting and software analysis. Seasoned [Job Title] with more than [number] years in customer service and technical troubleshooting. Energetic [Job Title] who provides the experience and critical thinking necessary to successfully facilitate client relations. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.
Excellent problem-solving abilities
Remote access technology
Excellent communication skills
Excellent diagnostic skills
Desktop and laptop repair
Internal components installation
Department Technical Analyst - Medical Staff Office08/2005
to Current Spectrum Health
Provide support for over 3500 Physicians and Mid-Level Providers across Spectrum Health Hospitals.
Primary technical support to end-users for software, database issues, data communication /processing errors.
Application/Security Administrator for the Medical Staff Office Credentialing database.
Manages software /data needs and technical services in collaboration with information systems staff.
Experience in the planning, design, testing, implementations programs and software enhancements.
Develop, test and implement testing scripts for database validation and database integrity.
Participant in multiple phases of an integrated system implementation.
Performs the initial analysis of data, develops customized reports.
Strong background in healthcare applications support and information systems.
Customer Service Technician III10/2004
to 08/2005 Spectrum Health
Provided first level technical support for 13,000 staff members and 1,900 applications.
Problem solve with users who call in with inquires or difficulties.
Resolved inquires by referring to manuals or diagnosing users problems and suggesting solutions.
Broad knowledge of hardware and software componets.
Ability to effectively communicate with less experience users.
Analyst II Cerner06/2000
to 10/2004 Spectrum Health
Maintain accountability for analyzing customer needs in a clinical work environment.
Assist in current state and future state department designs.
Analyze, evaluate, test and implement system designs in order to meet the customer needs.
Experience in systems development lifecycle including requirement gathering and design.