Department Support Specialist Scheduler resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Focus

Administrative professional with more than 15 years of experience planning, developing and implementing programs and administrative processes .

Summary of Skills
MS Office EPIC ACT Landmark Delphi System 21 Tracking-At-A-Glance (TAAG) Efforts to Outcome (ETO) Sales Pro 60+WPM

Account Management

  • Managed over 70 large accounts for advertising agencies and brand advertisers.
  • Successfully grew advertiser budgets by 100% and advertiser spending by 150% in 1.5 years.

Client Interface

  • Managed accounting close, accounts payable, and financial reporting for multiple clients.


  • Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Marketing Requirements

  • Worked with customers to define and develop business cases for new products
  • Wrote marketing requirements documents for future product development.

Professional Experience
Forsyth County, North Carolina Winston Salem, NC,
  • Appointment scheduler to three providers in the Ophthalmology/Optometry clinic responsible for coordinating calendars, surgery schedules and communication efforts between provider's offices, clinical representatives and hospitals.
  • Schedule meetings, transcribe minutes and compose other confidential correspondence for providers in the department.
  • Communicate scheduling concerns and priorities for upcoming appointments and surgeries to respective departments.
  • Answer and screen telephone calls, distribute and file all written correspondence generated within the department Execute daily communication with staff for revisions and cancellations through email and telephone communication Work patient accounts prior to office visits confirming appointments; verify insurance eligibility and benefits ensuring notifications and authorizations are completed prior to visit.
  • Educate patient of financial responsibilities pertaining to procedures and collect fees Enter hospital billing charges for providers after surgical procedures are complete utilizing ICD-9 and CPT coding utilizing basic medical terminology Gathers and compiles information for administrative reports and presentations within required timeframe Assist with organizing and coordinating policy and procedure documentation and revisions Maintains records of expense reports, annual membership dues, license renewals, and physician credentialing for providers Sort, open and distribute mail and packages within the department.
team lead self sufficiency case manager, 01/2010 - 01/2011
Surgical Care Affiliates Eugene, OR,
  • Provided leadership and daily administrative functions for fourteen (14) case managers to drive initiatives ensuring program goals were achieved Reviewed internal controls and current processes to analyze adequacy of policies, procedures, and work instructions.
  • Documented objective findings and offered recommendations for improvements to streamline and modify existing prcesses Conducted assessments and compliance audits in accordance with federal funding guidelines and deliverables Researched and facilitated linkages to appropriate social service agencies providing employment, financial and educational resources that would assist in the client's self-sufficiency Developed and implemented comprehensive service plan for 1,200 Hurricane Ike program participants to encourage self-sufficiency Performed client intake screenings and conducted assessments to determine needs for services.
  • Conducted ongoing data entry monitoring delivery of services utilizing telephone and computer as primary tool to perform tasks Trainer and support liaison for new hires and on-going trainings to case managers introducing best practices or changes in processes Assisted in annual budget preparation and operation.
Home Again Director, 01/2008 - 01/2010
City Of Houston Department Of Health & Human Services City, STATE,
  • Implemented and directed the administration of the Home Again Project assisting over 200 clients affected by Hurricanes Katrina & Rita return to their pre-disaster residence or relocate to suitable housing.
  • Planned and defined program goals and objectives providing oversight and guidance for program participation.
  • Developed materials, presentations and implemented communication strategies to ensure program's purpose and successful execution within documented timeframes and budget.
  • Researched and collaborated with local and regional agencies capable of assisting clients in self-sufficiency.
  • Coordinated logistics for relocation by obtaining financial assistance for rental and utility deposits.
  • Conducted weekly presentations to the United Way Long Term Recovery program representing various social service agencies securing over $1 million in relocation assistance funds.
  • Completed detailed analysis and monthly reports.
Team Lead Community Involvement Coordinator, 01/2006 - 01/2010
City Of Houston Department Of Health & Human Services City, STATE,
  • Directed oversight and accountability for leading the day-to-day operations with overall responsibility for the execution of federal contract deliverables and supervised four case managers.
  • Advised and provided guidance to twelve case managers in carrying out various administrative responsibilities and tasks to ensure compliance with all administrative and governmental policies and procedures.
  • Developed and maintained networks within the community to expand contacts to service client's needs.
  • Provided case management to a caseload of 50 - 150clients affected by Hurricanes Katrina, Rita and Ike.
  • Conducted intake screenings and needs assessments to determine needs for services and provided appropriate referrals.
  • Developed and implemented comprehensive service plan for program participants monitoring progress and follow-up on referrals provided.
  • Coordinated and presented cases to the Long Term Recovery Committee securing over $1 million in funds.
Public Health Educator, 01/2005 - 01/2006
City Of Houston Department Of Health & Human Services City, STATE,
  • Provided specialized client navigation of services for the individuals affected by Hurricanes Katrina and Rita.
  • Conducted outreach endeavors to various apartment complexes and schools to identify Hurricane survivors.
  • Executed needs assessments identifying barriers that would prevent self-sufficiency.
  • Maintained a case load of 30 - 50 clients providing on-going case management.
  • Designed and developed a case management data base to maintain client records and produce monthly reports.
  • Linked clients to community resources and followed up with clients on referral services.
  • Conducted group activities with clients including information meetings, educational seminars and distribution of resources.
Sales Director, 01/2002 - 01/2005
Hampton Inn City, STATE,
  • Responsible for all aspects of hotel and sales management functions including accounts payable, accounts receivable, contract.
  • administration and compliance, budget administration, process development and improvement and facilities management.
  • Effectively established client base of organizations, associations, social groups and corporate markets.
  • Developed marketing strategies and promotions for hotel sales & catering business exceeding monthly goals of $80K.
  • Re-engineered and streamlined the administrative planning process via job studies, skills assessment, performance evaluation, and the study of administrative management systems, methods, and processes.
  • Conducted site inspections of the hotel and banquet facilities to prospective clients.
Bachelor of Science: Business Administration & Economics, Expected in 1992
Southern University - New Orleans, LA
Associate Degree: Secretarial Studies, Expected in
Meadows Draughon Business College - New Orleans, LA

Certificate: City Accreditation Program for Supervisors, Expected in
E.B. Cape Center - Houston, TX

accounts payable, accounts receivable, administrative, streamline, basic, benefits, billing, budget preparation, budget, CPT coding, client, clients, data entry, data base, delivery, Delphi, documentation, email, facilities management, financial, funds, ICD-9, insurance, System 21, leadership, logistics, marketing strategies, materials, medical terminology, meetings, mail, MS Office, office, navigation, networks, organizing, policies, presentations, process development and improvement, processes, progress, Sales, sales management, scheduling, seminars, telephone, Trainer, written

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Resume Overview

School Attended

  • Southern University
  • Meadows Draughon Business College
  • E.B. Cape Center

Job Titles Held:

  • team lead self sufficiency case manager
  • Home Again Director
  • Team Lead Community Involvement Coordinator
  • Public Health Educator
  • Sales Director


  • Bachelor of Science
  • Associate Degree
  • Certificate

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