4+ years of experience as a Retail Sales Supervisor is seeking to obtain a position that will take advantage of my initiative and skills while allowing me the opportunity to contribute to the company while adding to my personal career development.
Responsible for promoting an excellent customer experience. Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Engage and interact with all customers, and maintaining a clean and organized store.
Maintain exceptional customer service • Create a positive internal and external customer experience • Promote a culture of honesty and integrity; maintained confidentiality • Trains and mentors Associates on front end principals using appropriate company resources and tools • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates • Addresses customer concerns and issues promptly, ensuring a positive customer experience • Ensures Associates execute tasks and daily activities in accordance with store plan; Reprioritize as needed • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates • Provides and accepts ongoing recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs during customer interactions • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and supports maintenance of a risk-free environment
Customer Service & Sales – Directed Customer Service and sales activities in store (MOD Program); resolved customer issues and concerns. Holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards –Merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Omni channel and reporting metrics and takes action to resolve issues. Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protectionplans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. Team Development – Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
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