Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Always seeking ways to enhance revenue and boost customer satisfaction.
Enthusiastic with 28 years of experience supervising . Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes within departments.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Department Manager, Zone Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Help set a brand new store.
Put up shelving, endcaps, video camera equipment, fixtures and merchandise.
Worked in Electronics Department as an associates, assisting customers.
Relocated to other Departments: HOUSEHOLD CHEMICALS
A year later, '91 took the role of Department Manager of the above three areas.
Duties: Ordered merchandise, stocked merchandise, changed out features, inventory adjustment. Worked the backroom where items from these departments were stored in their bins.
Assisted customer, not only in my area but throughout the entire store itself.
A year later, '92, took on more responsibility and became Department Manager for Foods.
Two years later was sent to St. Louis, Missouri to learn how to run a full line grocery department with frozen food. The start of when Walmart began expanding their stores.
A year later took the role of Toy Department Manager which I ran successfully for fifteen years.
In 2008 I transferred to the #2818 store in Hammond, Indiana.
Department manager of Lawn & Garden
Department Manager of Seasonal, which consisted of all the major Holidays; Halloween, Thanksgiving, Christmas, Easter, 4th Of July & Memorial Day.
Assist in driving the achievements of goals in multiple departments by ensuring Department Managers follow the inventory management process and teaching associates how to develop and follow through with SWAS plans.
Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures. Supporting the Open Door Policy and conducting daily meetings.
The following are duties I had to perform
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