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Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Always seeking ways to enhance revenue and boost customer satisfaction.
Enthusiastic with 28 years of experience supervising . Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes within departments.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Department Manager, Zone Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Helped customers complete purchases, locate items and satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assisted customers with locating and choosing merchandise in any store department.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained and mentored newly appointed Department managers
Help set a brand new store.
Put up shelving, endcaps, video camera equipment, fixtures and merchandise.
Worked in Electronics Department as an associates, assisting customers.
Relocated to other Departments: HOUSEHOLD CHEMICALS
PAPER GOODS
FURNITURE
A year later, '91 took the role of Department Manager of the above three areas.
Duties: Ordered merchandise, stocked merchandise, changed out features, inventory adjustment. Worked the backroom where items from these departments were stored in their bins.
Assisted customer, not only in my area but throughout the entire store itself.
A year later, '92, took on more responsibility and became Department Manager for Foods.
Two years later was sent to St. Louis, Missouri to learn how to run a full line grocery department with frozen food. The start of when Walmart began expanding their stores.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed overstocking, restocking and inventory control procedures during shift.
- Continuously encouraged all employees within department to present positive, exemplary image to customers through and.
- Rotated merchandise and displays to feature new products and promotions.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
A year later took the role of Toy Department Manager which I ran successfully for fifteen years.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
In 2008 I transferred to the #2818 store in Hammond, Indiana.
Department manager of Lawn & Garden
Department Manager of Seasonal, which consisted of all the major Holidays; Halloween, Thanksgiving, Christmas, Easter, 4th Of July & Memorial Day.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maximize business operational efficiency.
- Analyzed and interpreted store trends to facilitate planning.
- Assisted with Lay away, storing and handling customers merchandise.
- Equipment used: Forklift, Scissor lift, Pallet Jack, Rider Forklift
- Set floor plan to seasonal change outs, consisting on working overnight hours to implement the necessary modular switch outs.
Assist in driving the achievements of goals in multiple departments by ensuring Department Managers follow the inventory management process and teaching associates how to develop and follow through with SWAS plans.
Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures. Supporting the Open Door Policy and conducting daily meetings.
- Worked with Associates to resolve department problems, improve operations and provide exceptional customer service.
- Maintains area of responsibility in accordance with company policies and procedures by ensuring claims and returns are properly handled, area is zoned, merchandise/ supplies are arranged and organized, shrink and damages are identified and a safe work environment is maintained.
- Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines
- Works with associates to ensure compliance logs (cleaning, pest control, temperature, etc ) are filled out and follow ups if discrepancies occur.
- Works with hourly supervisors to ensure associates are available to meet daily production plans.
- Ensures the execution of Customer Value Program and appropriate markdowns and throwaways are completed daily
- Participated in the hiring, recruiting, training, coaching and evaluation of associates in assigned areas.
- Oversee execution of merchandising plans
- Merchandise is in stock and available to customers
- Product displays are set up, organized, culled and signed appropriately; and damaged, distressed or out of date merchandise is promptly removed from the sales floor.
Physical Activities
The following are duties I had to perform
- Developed team communications and information for safety meetings.
- Observe associate, customer and supplier behavior.
- Enter and locate information on computer
- Moved up and down ladder
- Communicated effectively in person and using telecommunications equipment.
- Created documents, reports
Balboa High School - Canal Zone, Panama,
- Increased sales in Toys 50 % over the Christmas Holidays and lead the market.
- Awarded highest sales in Food Department with promotional display of new products
- Promoted to Department after only a year of employment.
- Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. - Managed and led a team of Retail Sales Associates.
- Managed customers during demanding sales events in an effective and gracious manner.
- Achieved status as number one Toy Department top sales performers in the region comprised of 16 stores.
- Created strategies to develop and expand existing customer sales.
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School Attended
- Balboa High School
Job Titles Held:
- Department Manager Toy
- Department Manager
- ZMS (Zone Supervisor)
Degrees
- High School Diploma
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