Department Manager Toy Resume Example

Help set a brand new store.

Put up shelving, endcaps, video camera equipment, fixtures and merchandise.

Worked in Electronics Department as an associates, assisting customers.

Relocated to other Departments: HOUSEHOLD CHEMICALS

PAPER GOODS

FURNITURE

A year later, '91 took the role of Department Manager of the above three areas.

Duties: Ordered merchandise, stocked merchandise, changed out features, inventory adjustment. Worked the backroom where items from these departments were stored in their bins.

Assisted customer, not only in my area but throughout the entire store itself.

A year later, '92, took on more responsibility and became Department Manager for Foods.

Two years later was sent to St. Louis, Missouri to learn how to run a full line grocery department with frozen food. The start of when Walmart began expanding their stores.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed overstocking, restocking and inventory control procedures during shift.
• Continuously encouraged all employees within department to present positive, exemplary image to customers through and.
• Rotated merchandise and displays to feature new products and promotions.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

A year later took the role of Toy Department Manager which I ran successfully for fifteen years.

• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

In 2008 I transferred to the #2818 store in Hammond, Indiana.

Department manager of Lawn & Garden

Department Manager of Seasonal, which consisted of all the major Holidays; Halloween, Thanksgiving, Christmas, Easter, 4th Of July & Memorial Day.

• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maximize business operational efficiency.
• Analyzed and interpreted store trends to facilitate planning.
• Assisted with Lay away, storing and handling customers merchandise.
• Equipment used: Forklift, Scissor lift, Pallet Jack, Rider Forklift
• Set floor plan to seasonal change outs, consisting on working overnight hours to implement the necessary modular switch outs.

Assist in driving the achievements of goals in multiple departments by ensuring Department Managers follow the inventory management process and teaching associates how to develop and follow through with SWAS plans.

Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures. Supporting the Open Door Policy and conducting daily meetings.

• Worked with Associates to resolve department problems, improve operations and provide exceptional customer service.
• Maintains area of responsibility in accordance with company policies and procedures by ensuring claims and returns are properly handled, area is zoned, merchandise/ supplies are arranged and organized, shrink and damages are identified and a safe work environment is maintained.
• Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines
• Works with associates to ensure compliance logs (cleaning, pest control, temperature, etc ) are filled out and follow ups if discrepancies occur.
• Works with hourly supervisors to ensure associates are available to meet daily production plans.
• Ensures the execution of Customer Value Program and appropriate markdowns and throwaways are completed daily
• Participated in the hiring, recruiting, training, coaching and evaluation of associates in assigned areas.
• Oversee execution of merchandising plans
• Merchandise is in stock and available to customers
• Product displays are set up, organized, culled and signed appropriately; and damaged, distressed or out of date merchandise is promptly removed from the sales floor.

Physical Activities

The following are duties I had to perform

• Developed team communications and information for safety meetings.
• Observe associate, customer and supplier behavior.
• Enter and locate information on computer
• Moved up and down ladder
• Communicated effectively in person and using telecommunications equipment.
• Created documents, reports