dental practice manager laboratory technician resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly-motivated detailed-oriented dental professional with in-depth knowledge and progressive experience in dental practice and laboratory environments. Respected dental expert adept at using digital imaging, intraoral scanners, cameras, CAD/CAM, digital workflow, fabricating and finishing dental restorations and custom shading. Demonstrating comprehensive business acumen in all facets of clinical and office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, dental insurance, patient and workflow optimization and scheduling coordination for multiple doctors. Committed to continuing education to stay current with advancements in dental technology and best practices.

  • Complex Problem-Solving
  • Critical Thinking
  • Excellent work ethic
  • Leadership
  • Flexible & Adaptable
  • Appliance Fabrication
  • Temporary Restorations
  • Dental Impressions
  • Laboratory Procedures
  • CAD/CAM Scanning and Design 3shape, Cerec, E4D,
  • Able to grasp new concepts quickly
  • Excellent multitasking capability
  • Computer skills
  • Practice Management
  • Business administration
  • Bookkeeping
  • Credit and collections
  • Payroll Administration
  • Accounts Payable and Accounts Receivable
  • New Hire Training
  • Employee Performance Evaluations
  • Policy and Procedure Development
  • Insurance Knowledge
  • Claim Verifications
  • Insurance billing
  • Customer Service
  • Maintenance & Repair
  • Employee training
  • Infection control
  • Staff Management
  • Orthodontics understanding
  • Proficiency in Curve Hero, Dentrix, Eaglesoft, Practice Work
  • Digital Radiographs
Work History
Dental Practice Manager/Laboratory Technician, 11/2019 - Current
Coastal Carolina University Conway, SC,
  • Manage day-to-day operations of dental office
  • Develop die and model for the creation of crown and bridges.
  • Digitally design single crown, bridges and full arch temporaries
  • Digital scanning with Itero
  • Complete digital workflow utilizing 3shape software
  • Built aesthetic and functional orthodontic appliances
  • Provides custom staining and glazing for anterior aesthetics and posterior cases
  • Supervised and led team of dental hygienists and support staff of 13
  • Follow and manage KPI's, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Stay current with trends, legislation and regulations in the dental profession
  • Manage patient financial accounts
  • Manage and update office computer systems
  • Recruited, hired and developed office teams to offer best-in-class patient care
  • Oversee patient relations and handle patient complaints
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
  • Assists dentist chairside when needed
Lab Technitian/Dental Insurance Specialist, 08/2011 - 08/2019
Park Family & Cosmetic Dentistry City, STATE,
  • Proficient with Amann Girrbach and E4D
  • Trimmed impressions, poured and trimmed stone models, digitally scanned and fabricated restorations.
  • Poured and trimmed die to fabricate crowns, bridged, veneers and onlays.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Repaired equipment and stuck to strict preventive maintenance schedule to decrease lab costs.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained and managed patient records in compliance with security regulations.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Prepared claim forms for dental insurance.
  • Interacted with customers professionally by phone, email or in-person to provide information.
  • Performed billing, collection and reporting functions for office generating over $3M annually.
Administrative Specialist, 12/2010 - 08/2011
Drs. Clary & Furedi City, STATE,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Acted as main point of contact for patients, doctors and staff by closely reviewing dental charts and maintaining high levels of communication.
  • Updated documentation and reports detailing patient referrals, treatment and insurance determinations.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Assisted patients in completing all necessary forms and documents.
  • Organized referrals to other medical specialists.
  • Prepared claim forms for dental insurance.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Office Manager/Dental Assistant/CAD CAM Tech, 01/2003 - 10/2010
Dr. Hanna Haynes City, STATE,
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance.
  • Proficient with Cerec scanning and miling for same day restorations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Controlled finances to lower costs and keep business operating within budget.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Sterilized rooms and prepped equipment and instruments daily.
  • Prepared patient x-rays and images for dentist review.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Took dental images following strict patient protection rules, applying lead aprons.
Associate of Science: Veterinary Medicine , Expected in
Camden County College - Blackwood, NJ
Status -
High School Diploma: , Expected in
Collingswood High School - Collingswood, NJ
Status -

Licensed Dental Radiologic Technologist


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Resume Overview

School Attended

  • Camden County College
  • Collingswood High School

Job Titles Held:

  • Dental Practice Manager/Laboratory Technician
  • Lab Technitian/Dental Insurance Specialist
  • Administrative Specialist
  • Office Manager/Dental Assistant/CAD CAM Tech


  • Associate of Science
  • High School Diploma

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