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Dental Practice Manager Resume Example

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DENTAL PRACTICE MANAGER
Professional Summary

Demonstrated Experienced Dental team member with over 13 years of experience in dentistry. Excellent reputation for resolving problems and improving customer satisfaction. Cheerful Dental team member committed to ensuring each patient feels welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated.

Skills
  • Electronic health records
  • File and record management
  • Referral Management
  • Policy and Procedure Development
  • Scheduling
  • Insurance Knowledge
  • Practice Management
  • Policies and Procedures
  • Workflow planning
  • Relationship building and retention
  • Dental staff support
  • Excellent multitasking capability
  • Adept at multi-line phones
  • Insurance billing
  • Customer Service
  • Multitasking abilities
  • Computer skills
  • Maintenance & Repair
  • Excellent work ethic
  • Leadership
  • Flexible & Adaptable
  • Responsible
  • Treatment room setup
  • Understanding of confidentiality laws
  • Office meetings
  • Patient care
  • Employee training
  • Payment plans
  • Infection control
  • Business administration
  • Bookkeeping
  • Credit and collections
  • Staff Management
  • Database administration
  • Orthodontics understanding
  • Proficiency in [Program Name]
  • Charting
  • General restorative dentistry
  • Electronic records management
  • Infection control maintenance
  • Patient engagement
  • Emergency dental care
  • Dental radiograph development
  • X-ray processing
  • Full Mouth Radiographs
  • Dental surgeries
Work History
Dental Practice Manager | Lake Merritt Dental - Oakland, CA07/2019 - Current
  • Developed and maintained electronic record management systems to analyze and process data.
  • Ordered all office supplies and kept check on inventory levels.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Provided supervision and management to team of patient coordinators and support personnel.
  • Assisted with regulatory issues such as compliance.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Consulted with healthcare professionals on business decisions.
  • Supervised team of 12 office personnel.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Oversaw all financial transactions and management functions, strategically managing $100k operating budget.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for 6 dental chairs, providing guidance and leadership to over 12 employees across more than 2 departments.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Helped RDAs complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Maintained and managed patient records in compliance with security regulations.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Documented patients' dental health information, medical history and vital signs.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Booked appointments for patients using Eagle Soft
  • Greeted over 40 patients per day.
Office Manager | Optimal Smiles Dental - Berkeley, CA08/2015 - 06/2019
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Supervised and guided new employees on task and responded quickly to questions, which improved understanding of job responsibilities.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Assisted interviewing potential employees, asking appropriate questions and providing feedback after interviews..
  • Maintained and managed patient records in compliance with security regulations.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared claim forms for dental insurance.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Booked appointments for patients using CS practice works
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Performed billing, collection and reporting functions for office generating over $2M annually.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
Dental Coordinator | Ashok Veeranki Oral Surgery - Manteca , CA03/2012 - 06/2015
  • Completed documentation of care, hospital actions and patient activities.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Encouraged patients to schedule recommended tests and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Monitored ongoing care and proactively corrected problems.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Delivered excellent patient experiences and direct care.
  • Supported patient care excellence via planning and interpretation of programs.
  • Resolved problems with communication and billing to foster seamless services.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Assisted patients in completing all necessary forms and documents.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patients' dental health information, medical history and vital signs.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Organized referrals to other medical specialists.
  • Prepared claim forms for dental insurance.
  • Booked appointments for patients using [Software].
  • Greeted over [Number] patients per day.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Dental Assistant and Receptionist | Eastlake Family Dentistry's - Oakland, CA03/2007 - 08/2012
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, and many more.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, , casts and impressions.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Helped office manager complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
Education
Oakland High School - Murfreesboro, TNHigh School Diploma
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Resume Overview

Companies Worked For:

  • Lake Merritt Dental
  • Optimal Smiles Dental
  • Ashok Veeranki Oral Surgery
  • Eastlake Family Dentistry's

School Attended

  • Oakland High School

Job Titles Held:

  • Dental Practice Manager
  • Office Manager
  • Dental Coordinator
  • Dental Assistant and Receptionist

Degrees

  • High School Diploma

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