Dental Office Receptionist Resume Example Harvest Dental

DENTAL OFFICE RECEPTIONIST

Professional Summary

Friendly Dental Receptionist with 3+ years of experience consistently delivering quality dental care to patients. Orderly when recording patient information, staging equipment and tools for procedures, and proficient in Dentrix. Known for retaining customers and easing anxiety through positive patient interactions.

Skills

Dental staff support
Proficiency in Dentrix
Customer/Client relations
Telephone skills
Treatment room setup
Insurance billing
Professional demeanor

Mail handling
Verbal and written communication
Dentrix
HIPAA Compliance
Patient Assistance
Scheduling

Work History

Dental Office Receptionist | 02/2017 to 07/2020
Harvest Dental - Farmersville, TX

Booked appointments for patients using Dentrix
Assisted patients in completing all necessary forms and documents.
Maintained and managed patient records in compliance with security regulations.
Organized referrals to other medical specialists.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared claim forms for dental insurance.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Documented patients' dental health information, medical history and vital signs.
Explained treatment procedures and instructed patients on home care guidelines.
Staged tray for procedures by arranging dental instruments and equipment.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Effectively and thoroughly screened patients for COVID-19 using required ADA regulations.

ESL Teacher | 04/2019 to 07/2019
YWAM Boston - Somerville, MA

Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Assisted department head in establishing daily schedules, curriculum and ESL activities.
Administered and graded tests and assignments to evaluate student progress.
Coordinated communication between students and school administration to create effective and culturally-sensitive learning environment.
Developed and taught ESL curriculum to improve students' conversational abilities.
Gave one-on-one attention to each student while maintaining overall focus on entire group.
Assigned lessons and corrected homework.
Created new lesson plans based on course objectives.
Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
Emphasized critical thinking through small group activities.
Used positive reinforcement and provided clear feedback to help students succeed.
Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
Provided individual mentoring and special tutoring to struggling students.

Barista Shift Lead | 08/2018 to 12/2018
Dunkin' Donuts - Mckinney, TX

Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Controlled line and crowd with quick, efficient service.
Engendered customer loyalty by remembering personal preferences and allergy information.
Complied with standards for merchandising, stocking and storing product.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Maintained regular and consistent attendance and punctuality.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Educated coworkers and customers about new products.
Cleaned counters, machines, utensils and seating areas daily.

Education

Texas Woman's University - Denton, TX | Bachelor'sPsychology Pre-OT, Expected in 05/2022

Current online student

Collin College - Mckinney, TxPsychology

Dean's List Fall 2019 and Spring 2020

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Harvest Dental
YWAM Boston
Dunkin' Donuts

School Attended

Texas Woman's University
Collin College

Job Titles Held:

Dental Office Receptionist
ESL Teacher
Barista Shift Lead

Degrees

Texas Woman's University - Denton , TX | Bachelor's
Collin College - Mckinney, Tx

Dental Office Receptionist Resume Example

Resume Score: 80%

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