Self-motivated administrative professional with extensive experience overseeing medical office operations.
Schedule patient appointments. Check patients in upon arrival. Complete pre-authorizations and referrals as appropriate for patients. Confirm patient information and verify insurance coverage. Bill dental procedures performed to insurance companies. Post payments and deposit funds to the bank. Answer patient questions. Call in prescriptions. Assist Doctor with patient procedures.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.Supervised and trained admitting, billing and collection staff.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Created databases and spreadsheets to improve inventory management and reporting accuracy.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Handled and processed confidential patient information.Coordinated admission processes and prepared medical records and agreement packets.
Answer all incoming calls, first contact for referral sources and patients. Make determination of required action.Take service orders from physicians or other referral sources; place the order internally.
Coordinate new patient delivery schedule with the service area.
Process patient information where accuracy and timely processing is most important. Verify insurance coverage and advise collections department of required actions for billing.
Maintain copy of current patient files and files on referral sources.
Respond to new and existing patients' requests. Set up DME as ordered by Physician. Instruct and educate patient on proper use.
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