dental insurance biller resume example

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• Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
• Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
• Managed operations for 1-person dental practice, facilitating excellent patient support services, direction and guidance.
• Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
• Coordinated execution and improvement of daily dental office practices.
• Hired, trained and monitored new office employees and took corrective action when necessary.
• Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
• Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
• Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
• Prepared timely office reports covering metrics such as expenses, patient loads and billing.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Coached staff on strategies to enhance performance and improve customer relations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Oversaw workforce schedules and allocated resources in order to achieve project goals.
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
• Reviewed completed work to verify consistency, quality and conformance.

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• Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
• Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
• Managed operations for 1-person dental practice, facilitating excellent patient support services, direction and guidance.1
• Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
• Maintained front office cleanliness and organized supplies to increase productivity.
• Called insurance to verify patients plan and got the brake down from insurance and input the information into the computer in patients accounts.
• Went over treatment plan with patients to let them know what their insurance would pay and what their potion would be.
• Scheduled appointment for new patients and patients that need treatment.
• Worked on insurance aging and on patients accounts.
• Worked with collection agency for patients that had balance and have not paid on their accounts.
• Post patients payments to their accounts.
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• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Arranged documents for insurance claims.
• Gathered medical information, dental health history and vitals from patients.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Handled telephone and in-person requests for assistance from new and established dental practice patients.
• Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Prepared new charts, updated existing charts and managed records transfers between offices.
• Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
• Coordinated office schedules for new patients, diagnostic assessments and procedures.
• Helped patients complete paperwork and explained processes and procedures.
• Updated patient financial information to promote accurate record keeping.
• Managed incoming telephone calls, took messages and directed callers to personnel.
• Called patients to schedule dental appointments, consistently double-checking information and availability.