I am a bilingual, dependable and high-energy professional that is able to rapidly learn new systems. Solid background in employee evaluation, assisting in on boarding, knowledge of human resources policies, rules and regulations. Aside from administrative abilities, communicate effectively with staff and work well with managers and individual employees. A hardworking and cost-conscious team player who identifies multiple opportunities for enhancements and implements solutions to achieve objectives. Proficient with MS Word, Powerpoint and Excel. At this moment in time looking for a suitable position with a company that will help fulfill my true potential. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the company.
- Effectively conducting new hire training programs
- Process insurance denials and preauthorizations
- Assisted with on boarding and Evaluated staff for raises/promotions
- Prepared badges, assigned lockers and assigned key for new hirers
- Responded to applicants regarding job opening
- Interviews potential employees
- Processed new hirer paperwork
- Assisted in gathering accurate payroll information
- Answered questions regarding employee benefits, payroll and complaints
- Knowledge of HMO/PPO plans
- Knowledge of Dentrix/ Prosuni software
- Maintain compliance employee records
- Benefits orientations: health insurance, 401k including enrollments, preparation of materials and responding to employee inquiries
- Activate/deactivate access badge, new hire file setup etc
- Provides general clerical and administrative assistance as needed or required
- Insurance Biller
- Understand and provide guidance on legal and wage/hour compliance
- Understand and provide suggestions to Employee Handbook
- Understand background check processes and conduct background screening
- Office Manager/ Human Resource Assistant
- Trained in Dentrix, treatment planning, explanation of financial options
- Implement Employment policies, rules and regulations
- Strategies in effective communication
- Understand and provide guidance on legal and wage/hour compliance
- Understand and provide suggestions to Employee Handbook
- Understand background check processes and conduct background screening
- Assist employees in 401k contributions/loans/payoff
- Assist employees with medical/dental insurance information
- Interviews potential employees
- Financial presentation/ arrangements for patients
Registered Dental Assistant License
- SHRM Certified Professional (SHRM-CP)
Raleigh, NC, 10/2018 - 04/2020
- Accepted payments for dental services and discussed remaining balances with customers to take accounts to zero
- Monitored outstanding invoices and performed collections duties
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Executed billing tasks and recorded information in company databases
- Created improved filing system to maintain secure client data
- Reconciled past due accounts achieving reduction in outstanding invoices
- Handled account payments and provided information regarding outstanding balances
- Resolved balance problems, improved operations and provided exceptional client support
- Accepted payments for dental services and discussed remaining balances with customers to take accounts to zero
- Reconciled past due accounts achieving reduction in outstanding invoices
- Worked with customers to understand needs and provide dental service
- Increased customer satisfaction by resolving issues
City, STATE, 06/2015 - 06/2017
- Gathered information to research Human Resources policies to contribute to course project
- Planned, prepared and participated in weekly meetings and events
- Reported back to instructor and management to receive day-to-day tasks and responsibilities
City, STATE, 03/2006 - 12/2015
- Compared vendor prices and negotiated for optimal savings
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
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School Attended
- Bryman College
- Santa Monica Community College
Job Titles Held:
- Dental Insurance Biller
- Student- University of California Irvine
- Office Manager
Degrees
- Human Resources Management, Certificate from the University Of California Irvine, 2015-2017Real Estate License, CA 2004-2008Dental Assisting Program
- Associate of Arts
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