Dental Front Office Coordinator resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and detail oriented Front Office Dental Coordinator with 9 years of experience in dental administrative arena. Versatile and friendly with pleasant speaking voice and professional demeanor. Adept at multi-line phones and scheduling software. Excellent verbal and written communication abilities.

  • Great customer service skills
  • Pleasant speaking voice
  • Friendly
  • Great communicator
  • Insurance Verification
  • Multitasking
  • Computer skills
  • Hard Worker
09/2019 to 08/2022 Dental Front Office Coordinator Hilton Worldwide | Burlingame, CA,
  • Set up appointment times and handled canceled appointments.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Ordered and maintained supply inventory for medical office.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Completed relevant insurance and other claim forms.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Compiled and coded patient information or data in appropriate computer system.
  • Scheduled and confirmed patient appointments and consultations.
  • Arranged hospital admissions for patients as required.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Gathered medical information, dental health history and vitals from patients.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Verified dental insurance and coverage before appointment, to create treatment plans for parents.
04/2014 to 08/2019 Dental Front Office Coordinator Hilton Worldwide | Plano, TX,

Same job duties/responsibilities as Honu Smiles , but I also did all of the office banking. To include deposit of patient checks, cash and insurance payments, making change for cash drawer and picking up new checks and deposit slips for the office, when needed.

06/2008 to 04/2014 Dental Assistant/Front Desk Receptionist Dr. Wilton Ho DDS | City, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
Education and Training
Expected in 05/2008 GED | Waipahu Community Scool, Waipahu, HI GPA:

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Resume Overview

School Attended

  • Waipahu Community Scool

Job Titles Held:

  • Dental Front Office Coordinator
  • Dental Front Office Coordinator
  • Dental Assistant/Front Desk Receptionist


  • GED

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