Dental Front Office Coordinator /Administrative Assistant Resume Example
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DENTAL FRONT OFFICE COORDINATOR /ADMINISTRATIVE ASSISTANT
Professional Summary
Enthusiastic, Friendly and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient care and ability to bond with people and explain the importance all needed treatment with success in having the patient schedule . Motivated to learn, grow and excel in your practice .
Skills
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Work History
Dental Front Office Coordinator /Administrative Assistant, 07/2004 to 09/2010
Alameda Health System – Oakland , CA
Alameda Health System – Oakland , CA
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Took copayments and compiled daily financial records.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Dentrex software.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized international and domestic travel arrangements for Patients receiving treatment from Japan, including all transportation and hotel stays.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Performed billing, collection and reporting functions for office generating over 1 million dollars annually.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentist in management of dental emergencies by having the patient come in immediately so we could cater to the needs of the patient.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
- Assisted patients in filling out check-in and payment paperwork.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Generated monthly statements to check outstanding balances.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed [Type] files and records for [Number] clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed [Type] files and records for [Number] clients and adhered to safety procedures to prevent breaches and data misuse.
Dental Assistant, 01/2002 to 05/2004
G4s – New York , NY
G4s – New York , NY
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Helped Doctor and Hygienists complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentist by passing instruments, suctioning intraoral fluids, adding water and mixing materials for casts and impressions. Assisted with Root Canals, Oral Surgery
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Prepared patient X-rays and images for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Supported dentist during procedures to restore teeth, like dental fillings, permanent and temporary crowns, .
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Scheduling Specialist, 12/1999 to 03/2002
Crabtree Dental Ronald Crabtree D.D.S – City , STATE
Crabtree Dental Ronald Crabtree D.D.S – City , STATE
- Established rapport with callers to build loyalty and support retention goals.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted patients in completing all necessary forms and documents.
- Greeted over 40 patients per day.
- Documented patients' dental health information, medical history and vital signs.
- Booked appointments for patients using Softdent.
- Carried out front office duties utilizing data entry skills in framework of dental database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept detailed records of office inventories and placed orders for more supplies.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
Education
High School Diploma: 05/1998
Taylor High School - City, State
Taylor High School - City, State
Basic Courses Houston Community College - City, State
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Taylor High School
- Houston Community College
Job Titles Held:
- Dental Front Office Coordinator /Administrative Assistant
- Dental Assistant
- Scheduling Specialist
Degrees
- High School Diploma : 05/1998
Basic Courses
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