Dental Front Desk Billing Specialist Manager resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Adaptable Front Desk Receptionist-Billing Specialist with experience in a variety of industries including Dental and Psychology and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Patterson Eaglesoft , Open Dental software , and QuickBooks to facilitate daily office operations.

  • Spanish- Advanced
  • English- Advanced
  • Typing (100 wpm)
  • Dental Software's Experience (EAGLESOFT) (OPENDENTAL) - 4 years
  • Administrative support
  • Billing system
  • Customer Service
  • Data entry
  • Documentation
  • Filing
  • Financial
  • Notes
  • Multitasking
  • Phone Systems
  • Proofreading
  • Record keeping
  • Phone etiquette
  • Written Communication
  • Office administration
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Office supplies inventory management
  • Business administration
  • Mail handling
  • Scheduling
  • Strategic Planning
  • Billing systems and software
  • Records organization and review
  • Invoicing
  • CPT Coding
  • Insurance Knowledge
  • Medical Coding
  • Insurance Company Billing
  • ICD-10
  • Front Desk Experience
  • Front Desk Operations
G. Holmes Braddock Senior High School Miami, FL Expected in 06/2011 High school : - GPA :

GPA: 3.0

Online HIPAA Certification Course , Expected in Online HIPAA Certification Course HIPAA Certified : - GPA :
  • License - HIPAA
  • Licensed - NOTARY
Work History
Hyatt - Dental Front Desk Billing Specialist Manager
Bastrop, TX, 10/2018 - 01/2021
  • Professionally and courteously verified appointment times with patients.
  • Sent out reminder cards to patients weekly.
  • Managed multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared necessary paperwork, collected payments and sent out proper billing.
  • Submit insurance claims and dispersed payments.
  • Treat all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Verifying insurance for patients and verified referrals and pre-certification as needed.
  • Followed-up on all unpaid insurance claims answered patients questions regarding their bills, processed all refunds, performed insurance and patient collections.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Communicated with customers to identify and resolve outstanding payments.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Worked with the electronic claims filing system to ensure it is working properly.
  • Worked with both medical and dental claims and following the FQHC guidelines.
  • Contacted the patient’s doctor for a referral for non-emergency services.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
Neurocortex Psychological Services LLC Dr. Margie Molinet Molina - Front Desk-Billing Specialist
City, STATE, 10/2015 - 09/2018
  • Posted payments from EOB’s by insurance carriers including but not limited to Medicare, Medicaid, BCBS, Aetna, Cigna, and Humana.
  • Confirmed and corrected any patient demographic and insurance data entry errors to ensure clean claims.
  • Provided follow-up to insurance companies and patients when needed to expedite payment on receivables.
  • Maintaining and securing medical documentation to support claims or appeals as necessary.
  • Resolving the claim errors on the billing system in a timely manner by reviewing claim error reports and taking appropriate action.
  • Responsible for documenting billing activity including but not limited to the following: bill dates, notes, and electronic note posting.
  • Responsible for system balancing ensuring all downloaded/translated claims are submitted along with completing the daily billing balancing form.
  • Identifying additional billing edits required to submit clean and compliant billing to various payers.
Eco Services Corporation - Front Desk
City, STATE, 03/2013 - 09/2015
  • Greet clients guests and employees and make sure they are comfortable Answer multiple phone lines direct calls; manage and maintain office voicemail Receive and mail out packages and deliveries Receive sort and route mail; maintain and deliver publications Maintain printers (and other office equipment); send faxes and retrieve and route incoming faxes Manage conference and meeting room bookings internally Took orders for merchandise or materials and sent them to proper departments to be filled Contributed to administrative support tasks such as proofreading transcribing handwritten information and operating calculators or computers to work with pay records invoices balance sheets or other documents.

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Resume Overview

School Attended

  • G. Holmes Braddock Senior High School
  • Online HIPAA Certification Course

Job Titles Held:

  • Dental Front Desk Billing Specialist Manager
  • Front Desk-Billing Specialist
  • Front Desk


  • High school
  • Online HIPAA Certification Course HIPAA Certified

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