, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dedicated employee with couple years of experience in Service Crew role. Detail-oriented with skills needed to make patrons feel welcomed. Willing to multitask and available to work any shift.
Self-directed Service Consultant committed to working hard to boost business opportunities and drive revenues. Considered valuable employee with relationship building.
Licenses
BLS - Basic Life Support
CNA
Certified Alcohol Counselor I (CACI)
Certified Home Health Aide
Basic Life Support (BLS) Certification 1/9/2019-01/2021
CPR certified
Skill Highlights
Bi-lingual in English and french
Trained in - and out-patient care
Flow sheet charting
Restorative dentistry
Sterilization techniques
Patient counseling
Dental staff support
Exam room setups
Multitasking
Patient records gathering
Detail-oriented
Patient scheduling
Dental procedure knowledge
Instrument sanitization
Surgical procedure preparations
Professional Experience
Dental Assistant ( Prosthodontic ), 03/2019 to Current Banner Health – Fort Collins, CO,
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures
Oral Surgery Assistant, 05/2016 to 11/2018 Common Spirit – Bardstown, KY,
Selected and prepared tools used for procedures by sanitizing and arranging
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
Passed instruments to dentist, gently sprayed water, suctioned fluids to support dentists during procedures
Took part in surgical procedures by assisting the oral surgeon in any way that was needed
Assisted the oral surgeon by preparing the surgical area ahead of time so that procedures could take place
Soothed anxious patients by effectively listening and demonstrating concern for individual fears
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction
Gathered medical information, dental health history and vitals from patients
Educated patients on treatment procedures and post-procedure home care
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces
Provided personal nursing assistance in pre- and post-operative situations
Responded to patient alarms and needs-assessment requests to identify course of treatment
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Documented patient intake and dietary requirements and assisted with feeding
Service Manager , 12/2015 to 06/2019 Norbeck Country Club – City, STATE,
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
Collaborated with customers to discuss service needs and offer available solutions
Model expected customer service standards to promote customer satisfaction, loyalty and retention
Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems
Resolved customers issues by providing timely and effective solutions
Communicated changes from management to inform and educate department employees
Opened facility daily and prepared areas for service
Supervised employees during busy opening shift, checking orders for accuracy and completing [Task]
Handled customer service issues and rectified employee problems
Smoothly oversaw efficient and accurate monetary transactions between house and customers
Taught staff how to handle difficult situations with calm and professionalism
Education and Training
: certified health care /CNA , GNA ., Expected in 2014 Care Expert Academy - Silver Spring , GPA:
highly experienced nurses as teachers to educate a small amount of class so everyone gets to learn and have a better understanding about how to become a nurse and help your family and others by providing health care ,in writing and skill practices .
: Health Science , Expected in Montgomery College - Rockville, MD, GPA:
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