Delivery Courier Resume Example Favor

DELIVERY COURIER

Professional Summary

Experienced Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.

Work History

Delivery Courier, 01/2018 to CurrentFavor - Houston, TX

Communicated route progress to customers, noting traffic and construction issues to avoid delays for critical deliveries.
Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Operated vehicle safely in highly congested areas with no traffic violations.
Maintained clean and orderly appearance while on shift.
Followed all company policies and procedures during shift.
Answered customer inquiries regarding shipments and provided updates on package arrival.
Drove safely at all times to avoid accidents and harm.
Safely loaded items into delivery vehicle to minimize damage while in transit.

Delivery Driver, 01/2018 to 12/2018Roadie Inc. - Houston, TX

Completed rush deliveries on tight timetables to satisfy customer needs.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed on-time deliveries by choosing best and most efficient routes.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Fostered positive working relationships with customers by responding to questions and concerns.
Recorded each delivery using proper paperwork before leaving warehouse.
Verified vehicle inspection stickers and registrations were current.
Reported customer questions, issues and complaints to management.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Completed all necessary paperwork using neat and legible handwriting.
Operated vehicle safely in highly congested areas with no traffic violations.
Tracked delivery information, mileage and fuel use while on shift.
Verified load against delivery ticket before beginning every shift.

Driver, 01/2015 to 04/2018Lyft - Houston, TX

Upheld high standards of cleanliness, sanitation and service.
Minimized mechanical issues by adhering to vehicle maintenance schedule.
Arrived on time to customer appointments.
Provided mobility to assistance to disabled passengers.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Stored passenger luggage and personal items with care for safety and security.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
Transported high-value clients with professionalism and discretion.
Answered, scheduled and responded to reservation calls at specific times and locations.

Sales Associate, 01/2014 to 12/2015Dollar General - Houston, TX

Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.

Education

GED

Wyndham - Houston, TX

Skills

Valid driver's license
Handheld scanning devices
Route planning
Attention to confidentiality
Excellent driving skills

Package pickup and delivery
GPS and route planning
Time management
Sorting
Record Keeping

Resume Overview

Companies Worked For:

Favor
Roadie Inc.
Lyft
Dollar General

School Attended

Wyndham

Job Titles Held:

Delivery Courier
Delivery Driver
Driver
Sales Associate

Degrees

Delivery Courier Resume Example

Resume Score: 80%

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