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Delivery Courier Resume Example

Resume Score: 80%

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DELIVERY COURIER
Professional Summary

Experienced Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.

Work History
Delivery Courier, 01/2018 to CurrentFavor - Houston, TX
  • Communicated route progress to customers, noting traffic and construction issues to avoid delays for critical deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained clean and orderly appearance while on shift.
  • Followed all company policies and procedures during shift.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
Delivery Driver, 01/2018 to 12/2018Roadie Inc. - Houston, TX
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Verified vehicle inspection stickers and registrations were current.
  • Reported customer questions, issues and complaints to management.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Verified load against delivery ticket before beginning every shift.
Driver, 01/2015 to 04/2018Lyft - Houston, TX
  • Upheld high standards of cleanliness, sanitation and service.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Arrived on time to customer appointments.
  • Provided mobility to assistance to disabled passengers.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Stored passenger luggage and personal items with care for safety and security.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
  • Transported high-value clients with professionalism and discretion.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
Sales Associate, 01/2014 to 12/2015Dollar General - Houston, TX
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
GED
Wyndham - Houston, TX
Skills
  • Valid driver's license
  • Handheld scanning devices
  • Route planning
  • Attention to confidentiality
  • Excellent driving skills
  • Package pickup and delivery
  • GPS and route planning
  • Time management
  • Sorting
  • Record Keeping
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Favor
  • Roadie Inc.
  • Lyft
  • Dollar General

School Attended

  • Wyndham

Job Titles Held:

  • Delivery Courier
  • Delivery Driver
  • Driver
  • Sales Associate

Degrees

  • GED

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