Dedicated Operation Associate talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 2 years of experience in quickly resolving customer service/refund-checkout/operations/delivery issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Extensive experience in Home Improvement industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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