Delinquent Account Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced in Healthcare insurance, insurance follow up, insurance verification and customer service. Warehouse package handler and Production. Bringing over 18 years of related experience with proficient in customer service, data verification, account updates and problem solving. Experienced in financial/payment matters as well posting/retracting payments, adjusting accounts, package handler, warehouse production and packing Motivated professional with the ability to quickly master new skills. Function independently and within teams delegate effectively. Strong verbal and written communication, organizational, analytical and problem-solving skills. . Adhere to HIPPA rules and regulations, customer priority. Team-oriented, dependable, reliable, hardworking, independent worker and performance driven.

  • AR/AP
  • Insurance Follow-up
  • Microsoft Office Professional
  • Microsoft Word and Excel
  • Account Management
  • Customer Service
  • Payment Posting
  • Package Handler
  • Scanning and Sorting Packages
  • Warehouse Production
  • Production Material Handler
Work History
Production Material Handler, 08/2022 to Current
PoshmarkNewark, CA,
  • Assemble door mirrors
  • Fill production lines with needed parts to complete mirror assemble
  • Pull needed parts per order slips from warehouse for production lines
  • Making sure production count is accurate
  • Responsible for making sure all production lines are fully stocked with their specific parts for assemble and keeping work area clean
Package Handler, 11/2021 to 12/2021
Ds Waters Of America, Inc.Big Pine Key, FL,
  • Scanning from 400-1400 Packages daily with Handheld Scanner
  • Loading and Unloading Package Delivery Trucks
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Used hand-held scanners and physical logs to accurately track item.
Delinquent Account Specialist, 04/2019 to 02/2020
DS Services Of AmericaCity, STATE,
  • Resolved patient inquiries, posted payment to patients’ accounts, issued refunds, and posted credits. Analyzed account with credits balances and made corrections as needed.
  • Verified insurance coverage through various insurance web portals
  • Handled high volume of in-bound calls (50 to 80 calls per day) pertaining to reconciliation of current and delinquent accounts
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.

Payment Specialist, 07/2018 to 04/2019
Christiana Care Health ServicesCity, STATE,
  • Handled non-sufficient funds payments, resolved credit card chargebacks, and applied cash receipts
  • Transferred credit balance on accounts and researched payment issues with internal personnel and customers
  • Posted payments of checks and credit card to customers accounts and ensured all cash batches posted were in balance.

Credit/Refund Specialist and Secondary Biller, 10/2016 to 05/2018
Hospital Billing & Collection ServicesCity, STATE,
  • Identified and resolved credit accounts through refunds, adjustments, post payments and payment transfers.
  • Verified insurance via phone/web portal, updated patient accounts, follow up with insurance to resolve unprocessed claims.
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
AP & AR Rep/Insurance Follow up Specialist, 03/2003 to 09/2016
Company NameCity, State,
  • Researched insurance companies and other third parties website for prompt resolution and/or payment of claims.
  • Verified patients insurance by websites. verified authorizations, applied debits/credits, posting insurance payments.
  • Managed AP/AR reconciliation process, posted payments, and adjusted accounts for multiple clients
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information

High School Diploma: , Expected in 1983
Salem High School - Salem, NJ

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Resume Overview

School Attended
  • Salem High School
Job Titles Held:
  • Production Material Handler
  • Package Handler
  • Delinquent Account Specialist
  • Payment Specialist
  • Credit/Refund Specialist and Secondary Biller
  • AP & AR Rep/Insurance Follow up Specialist
  • High School Diploma