Delinquency Risk Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Self-Motivated focused and dependable on streamlining service procedures and maximizing team efficiency. Consistent in satisfying company goals, building loyalty and driving retention with diligent attention to individual needs. Demonstrated the ability to complete tasks accurately despite interruptions. I am an Individual who demonstrates commitment to working in environment devoted to collaboration, diversity and professional development.

  • Results-oriented
  • Quick learner
  • Legal research
  • Clerical skills
  • Legal precedent
  • Resolving disputes
  • Powerful negotiator
  • Compliance
  • Case interpretation
  • Strategy development
  • Decisive
  • Resolving disputes
  • Practiced in litigation and contracts
  • Calculating fees
  • Legal analysis
  • Oratory communication
  • Citing legal documents
  • Court document processing
  • Negotiating agreements
  • Attentive listening
  • Legal writing
  • Compiling data
  • Legal compliance
  • Proficiency in excel
Delinquency Risk Specialist, 12/2018 to Current
Axos BankOverland Park, KS,
  • Supported management of litigation cases and court representation.
  • Analyzed and organized material and additional data for investigations and trials.
  • Researched, analyzed, and evaluated data in response to complex or sensitive requests.
  • Researched documents for case-litigation.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Completed documents and work requests according to company standards.
  • Accepted and processed attorney payments and applied toward aging account balances.
  • Responded to telephone calls and emails each day, set, answering questions and collecting information about specific concerns.
  • Coordinated with multiple departments regarding responsive documents and document retention.
  • Located debtors by utilizing skip tracking and other strategies.
  • Reviewed accounts to determine payment plan compliance.
  • Updated legal accounts with payments and civil case information.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Used excel to manage accounts receivable, accounts payable, checks and invoices.
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Managed accounting operations, accounting close and account reporting.
  • Performed research and due diligence to resolve issues in timely manner.
  • Maintained accuracy when reviewing and reconciling member information.
  • Received and submitted payments and applied amounts to customer balances.
  • Organized and prioritized legal paperwork.
  • Facilitated timely court proceedings by working with documents such as subpoenas, summons, appeals and motions.
  • Attended court sessions and staff meetings to keep minutes
  • Summarized and interpreted regulatory requirements, aiding the company in policy development and awareness to promote statutory compliance.
  • Gathered and analyzed research data regarding statutes, decisions, legal proceedings.
  • Performed internal compliance audits by reviewing and updating legal accounts, records of company policy and noncompliance reports.
  • Reviewed legal papers including complaints, summons and interrogatories.
Repossession Specialist, 04/2014 to 10/2018
CfcuWaterloo, NY,
  • Located vehicles by utilizing skip tracking and other strategies.
  • Receive and review repossession updates, condition reports, and oversee transportation logistics or repossessed inventory.
  • Work within state laws to obtain proper title paperwork for transferring ownership of repossessed collateral.
  • Use industry valuation publications to determine value of collateral.
  • Maintain an understanding of legal  process for non-self-help repossessions in peaceful self-help states, i.e replevins or in states requiring specific legal process prior to repossession and understanding of insurance claims process.
  • Assisted members in the redemption process.
  • Responsible for re-marketing and final sale of repossessed collateral.
  • Process payments and ensure proceeds get applied to loans.
  • Request and send sold letters to members.
Delinquency Counselor I,II,III,IV, 07/2011 to 04/2013
Navy Federal Credit UnionCity, STATE,
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Monitored accounts to identify overdue payments.
  • Placed outbound collections calls daily to approximately over 50 accountholders.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Updated account status records and collection efforts.
  • Created repayment plans based on account holders’ financial status and repayment abilities.
  • Processed payments and refunds in a timely and efficient manner.
  • Updated customer accounts with interactions, payments and personal information.
  • Used advanced software skills to produce high-quality documents, reports and presentations.
Paralegal Debt Collector, 01/2002 to 10/2009
Wolpoff And Abramson LlcCity, STATE,
  • Processed payments over the phone and set up recurring drafts.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Secured payments by following up with customers who disregarded promise to pay.
  • Located debtors by utilizing skip tracking and other strategies.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Oversaw legal cases involving credit cards, secured/unsecured loans.
  • Prepared legal memos and other documents under the guidance of staff attorneys.
  • Researched jurisdictional statutes and laws to establish relevant black letter law. 
  • Ensured workplace productivity and coordination through the management of  different attorneys, paralegals, and other legal personnel. 
  • Managed new files and retrieval requests with speed and accuracy.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with laws, policies and procedures.
  • Used resources such as public records searches, legal databases and the firm's law library to complete in-depth research.
Loss Mitigation Specialist, 12/2018 to Current
Navy Federal Credit UnionCity, STATE,
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
  • Presented and processed client loan documents and verified comprehension of essential language.
  • Provided information about different products and options.
  • Assigning new business and handling existing accounts.
  • Put together and sent out reinstatement and payoff quotes.
  • Assisted attorneys by researching and consolidating information from legal resources.
  • Researched documents and publications for details to establish evidence.
  • Negotiated civil dispute settlements to minimize payment or maximize receipt of monetary damages.
  • Reviewed accounts to determine payment plan compliance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Processed attorney payments.
  • Oversaw disputes resolution and reconciliation for member accounts.
  • Currently attending to court virtually and in person.
Education and Training
High School Diploma: , Expected in 1998
Colegio Amor de Dios - Cochabamba, Bolivia

Completed professional development in Business and Administration.

: Administrative Support, Expected in 2002
Anjun Tranining Center - Ellicotsville, MD

Completed coursework in Data Entry and Accounting.

Activities and Honors

Received “exceeds expectations” ratings on performance reviews.

Employee of the month in all different tiers of collections.

Recipient of Sustained Superior Performance in 2014 and 2017.

  • Recognized as Employee of the month and the quarter for outstanding performance and team contributions.

Fluent in English and Spanish .


Provided upon request.

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Resume Overview

School Attended
  • Colegio Amor de Dios
  • Anjun Tranining Center
Job Titles Held:
  • Delinquency Risk Specialist
  • Repossession Specialist
  • Delinquency Counselor I,II,III,IV
  • Paralegal Debt Collector
  • Loss Mitigation Specialist
  • High School Diploma