Reliable and caring worker successful at promoting customer loyalty and satisfaction. Knowledgeable about product merchandising, store upkeep, payment processing, accurate money and product counting, and cleaning. Dedicated and dependable with excellent organizational strengths and superior work ethic.
Skills
Proper Food Handling
Equipment Safety
Accurate Money Handling
Food Preparation
Cash Handling
Cleaning
Health and Safety Standards
Food Safety
Cash Register Operation
Maximizing Profitability
Team Leadership
Training and Development
Store Management
Product and Service Sales
Goals and Performance
Order management
Cleanliness and sanitation
Staff Management
Sales expertise
Strategic thinker
Personnel development
Customer Relations
Opening and closing procedures
Work History
03/2021 to 06/2021
Deli Worker, Store ManagerRick's Subs And Stuff – City, STATE,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Made food according to standard recipes with requested changes for customer satisfaction.
Learned other teammates' work tasks to train as backup.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Listened carefully to customer instructions and prepared orders according to those preferences.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Opened new inventory and rotated stock by dates to maintain freshness.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
07/2018 to 03/2021
Cook Shift Leader, Closing Store ManagerLittle Caesars – City, STATE,
Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Mentored kitchen staff at all levels to prepare each for demanding roles.
Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
06/2016 to 12/2017
Maintenance Worker, Construction, Private Contract – City, STATE,
Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Safely and effectively handled wide range of cleaning products and solutions.
Observed all safety regulations on job sites to minimize accidents.
Operated equipment such as fork trucks and skidders.
Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed safety precautions to avoid personal injury and provide safe work environment.
Education
Expected in 05/2018
High School Diploma: William Blount High School - Maryville, TN GPA:
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