With a broad field of many different work environments and experiences, many skills have been obtained. From customer service/people skills and ensuring safety is paramount, to team work or getting the job done independently. Results and mission accomplishment is always the end goal. All while keeping a clean, professional appearance and respectful manner towards management, peers, and any other entities that are interacted with. Due to the wide range of skills acquired, it has forced me into being capable of learning things quickly and effectively and being able of quick critical thinking. The military experience has given me the discipline and skills i need to be a true professional, while my customer service has shown the importance task management and social skills.
Skills
Attention to detail
Hard worker
Punctual
Clean and Professional
Critical thinking
Perseverance
Planning
Communication
Leadership
Training & Development
Problem resolution
Stockroom procedures
Adaptive team player
Dependable and reliable
Decision-making
People skills
Friendly, positive attitude
Data management
"Go getter"
Cargo loading
Ship navigation
Organizational skills
Active listening
Time management
MS Office
Use of tools and power tools
Experience
12/2018 to 01/2021
Deck SeamanMcdonald's - Hci – Melbourne, FL,
Inspected equipment and completed basic repairs to maintain safety and efficiency
Oversaw ship operations during travel and kept watch for hazards.
Determined ship course, speed and location using celestial markers to back up navigation equipment and software systems
Preformed port activities to properly maintain ship, including fueling, cargo intakes and personnel transfers
Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements
Handled all delegated tasks assuring 100% accountability within the workcenter while preforming maintenance on equipment, cleanliness and organization in the workplace,
Kept team on track by assigning and supervising their activities and giving constructive feedback as well as assisting them when needed
Juggled multiple projects and tasks to ensure high quality and mission execution
Contributed to development, planning and completion of project initiatives
Answered daily calls to assist with ship wide questions and concerns regarding my equipment and supplies
Provided excellent service and attention to colleagues when face-to-face or through phone conversations
Recognized by management for providing exceptional work ethic, leadership, the "want" to learn and initiative to meet job completion
Worked closely with team members to improve operations and deliver project requirements, develop solutions and meet deadlines
Developed solutions to make up for limited assets in conjunction with cost save as well as deadline requirements
Wrote daily vessel reports and updated logs, detailing any issues and remediation efforts, ensuring functional and proper use on the fly
Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair
Repaired life saving safety equipment to ensure its use in critical situations.
Actively engaged in safety drills by leading others in proper use of equipment and proper procedural compliance
Performed lookout and helmsman duties aboard ship using multi-billion dollar navigation equipment and carefully following orders to the exact direction
Maintained and organized ship's compartments for better efficiency and to easily obtain needed items, including cleaning supplies, power tools and safety equipment.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our tasking
Demonstrated leadership by making improvements to work processes, taking initiative to complete tasks when no management or direction is given and helping to train others not quite as knowledgeable
Demonstrated self-reliance by meeting and exceeding workflow needs
Maintained updated maintenance records and equipment status through inspection and routine preservation
Maintained tools and all safety equipment using equipment specific cards, following strict directions with zero incidents or failures.
Trained new sailors and team members on various tasks, which improved overall productivity and efficiency of the workcenter
Motivated and encouraged team members to communicate more openly and constructively with each other and management
Prioritized and organized tasks to efficiently accomplish daily mission
Resolved interpersonal conflicts by listening, finding common ground and building relationships with peers
10/2014 to 05/2017
Crew Team MemberVail Resorts – Peninsula, OH,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Processed credit card, EBT and gift certificate payments in electronic computer systems
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
Greeted customers and responded to informational requests
Welcomed customers, offering assistance to help find necessary store items
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
Prepared food, including baked goods, fruit boxes and smoothies
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
Trained new employees in cashiering procedures, offering assistance in resolving guest complaints
Set up catering for various amounts of people regularly for business meetings, fundraisers, etc. by recording requested menu items, scheduling delivery time and relaying to team
Stayed up to date on current item discounts to support promotions.
Brought in loads for sorting, storage or disposal according to quality categories.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Upheld high standards of productivity and quality in all areas of operations.
Washed, peeled, cut and measured recipe ingredients.
Drove team success by completing assigned task quickly and accurately.
09/2013 to 11/2016
Kitchen Staff MemberBounce-A-Rama Inc. – City, STATE,
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Cleaned utensils, dishes and glasses for customer use.
Maintained order and cleanliness of work areas to conform with health codes.
Restocked pantry with nonperishable food items to prevent stock from running low.
Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
Completed prepping, cleaning and other kitchen duties to support cooks.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Organized ingredients and restocked supplies to prepare for busy periods.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
09/2013 to 03/2014
Bouncepark AssociateBounce-A-Rama Inc. – City, STATE,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Ensured the safety of all children while in the bouncepark
Monitored the guest satisfaction and addressed and resolved any guest complaints
Maintained a clean and safe play environment for the families
Sanitized all high traffic areas
Took out all trash and maintained bathroom cleanliness
Education and Training
Expected in 05/2014 to to
High School Diploma: Independence High School - San Jose, CA, GPA:
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