Healthcare professional with over 6 years of hands-on experience in hospital settings. Extensive training in electronic medical records, driven customer service and complaint resolvance. Expert in multi-tasking to provide highly effective customer service for patients and clinical staff. Accountable and responsible with a strong focus on quality care.
Coursework in Human Anatomy as a prerequisite to Registered Health Information Technician degree
Coursework in Sociology, Psychology, Medical Law and Ethics, Medical Billing
Assist families to select funeral homes and/or crematory facilities to handle their loved one's remains. Process paperwork to release the body from the hospital morgue out to the burial facility. Act as liaison between burial facilities and physicians regarding signing death certificates. Report trauma case to the Medical Examiner Office and release bodies to their jurisdiction.l Provide personal customer care for families needing county cremation assistance applications and process such paperwork enrolling the families through the Hillsborough County Medical Examiner Office. Provide any follow up help possible for all parties involved to ensure state mandated guidelines are followed.
Evaluated patient care procedural changes for effectiveness.Directed the installation of improved work methods and procedures to achieve departmental objectives.
Pull paper files and charts for TGH Rehab Medical Clinic and Transplant Clinic visits. Prepped charts with appropriate billing and patient information documents to be given during their clinic visits. When the hospital went to electronic medical records (the EPIC system) in October 2011, performed separating, indexing, and validating documents in Onbase electronic medical records system.
Health Information Management Clerk at Tampa General Hospital. Filing, copying, and scanning of paper patient records into a Softmed system for medical record maintenance for the Transplant Clinic.
Reviewed bills of lading for truck deliveries faxed into a server database. Applied billing charges for over 100 different companies at the rate of 60 bills per hour.
Started as truck loaded on 3rd shift then moved up to Quality Assurance Team. Assisted drivers during morning truck loading with maps and/or customer contact information. Performed pack/repack for damaged packages, researched lost/damaged goods. Inbound/outbound customer service lines. Provided on-site delivery/cashier services as needed.
Processed EBT transaction, cashed checks, balanced store business nightly. Cashiered on the sales floor, performed restocking duties as needed. Assisted store manager to do store inventory as needed until the store closed down for good.
Following HIPAA guidelines, performed data entry received from nurses and hospitals by fax to a managed care cooperative facility. Handled documents from St. Vincent Hospital and St. Francis Hospital. Generated approval and/or denial letters by Medicaid/Medicare requirements. Processed mail mailings for the Suburban Health Organization.
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