LiveCareer-Resume

debt collector resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Customer-orientedcustomer services successful at troubleshooting and handling customer support issues in a timely manner. Energeticdebt collectorwith strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager with more than 15 years of professional customer service and leadership experience.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Central State University Xenia, OH Expected in Bachelor of Science : Computer Information Systems - GPA : Computer Information Systems
Experience
Spruce Finance - Debt Collector
Mill Valley, , United States 12/2013 - 08/2014
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to250 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
Spruce Finance - License Insurance Trainer
Houston, TX, 08/2011 - 12/2013
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.
  • Met with150 existing and prospective clients each week to select appropriate insurance policies.
Law Offices Of Frederick J Hanna And Associates - Debt Collector
City, , 06/2002 - 04/2011
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to250 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Initiated operations improvements to improve overall call center productivity.
Skills
call center, Call center, clients, client relations, customer service, databases, senior management, fast, insurance, Marketing, policies, pricing, problem solving, progress, telephone, phone, workflow
Activities and Honors

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Resume Overview

School Attended

  • Central State University

Job Titles Held:

  • Debt Collector
  • License Insurance Trainer
  • Debt Collector

Degrees

  • Bachelor of Science

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