Highly enthusiastic customer service professional with 6 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Adjusted machine feed and speed if machine malfunctioned.Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Inspected finished products for quality and adherence to customer specifications.Planned and laid out work to meet production and schedule requirements.Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.Troubleshooted problems with equipment, devices or products. Made sure the poultry was kept correctly while we were processing it.
Load materials and products into package processing equipment. Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
Record product, packaging, and order information on specified forms and records.
Examine and inspect containers, materials, and products to ensure that packing specifications are met. Measure, weigh, and count products and materials.
Mark and label containers, container tags, or products, using marking tools.
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.
Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
Inspect and remove defective products and packaging material.
Start machine by engaging controls.
Remove finished packaged items from machine and separate rejected items.
Adjust machine components and machine tension and pressure according to size or processing angle of product.
Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor.
Stack finished packaged items, or wrap protective material around each item and pack the items in cartons or containers.
Regulate machine flow, speed, or temperature.
Tend or operate machine that packages product.
Supply materials to spindles, conveyors, hoppers, or other feeding devices and unload packaged product.
Clean packaging containers, line and pad crates, or assemble cartons to prepare for product packing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Solicit sales of new or additional services or products.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Receive payments and post amounts paid to customer accounts.
Negotiate credit extensions when necessary.
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Replenish foods at serving stations.
Brew coffee and tea, and fill containers with requested beverages.
Order items needed to replenish supplies.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
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