High performing, dedicated and enthusiastic professional with experience in the field of Administration & Business Support (Administration, Internal Sales & Business Development, Document Control, Procurement). Well experienced with ISO 9001 and ISO 17025 standard documentation. Highly skilled at relationship building with clients and across organization and teams.
Administrative Staff Supervision
Document Control & Filing *Sales/Business Development
Budget & Expense Management
Reports & Document Preparation
Company Policies & Procedures *Purchase & Inventory
Internal Auditing (Documentation)
Deaprtment/Business Administrator July 2006 to CurrentKharafi National W.l.l- Kuwait
Responsible to lead the secretaries and providing leadership on all administrative matters.
Overseeing the smooth and efficient running of all aspects of the department.
Preparing subcontractor agreements, letters, quotations and reports as required.
Assist with administration: Prepare purchase orders and communicate with the suppliers.
Prepare the IOM, reply emails and receiving calls from the clients and other departments.
Managing all incoming invoices, processing all expenses, assisting with any queries.
Manage accounts receivable/payable.
Arrange meeting & fixing up appointments with customers, vendors & foreign guests.
Systemized the correspondence system, filling in administrative records and relevant paperwork.
Dealing with the resolution of customer's disputes & queries, contacting potential client and existing clients.
Growing existing business relationships and Identify new potential customers for the business development.
Increasing sales through existing Corporate Client and new clients.
Providing a high level of customer service to assigned clients.
Providing technical information to customers when they are making purchase decisions.
Serve customers and process sales.
Achievements: Worked in the environment of ISO 9001 and ISO 17025, Audit documents & filing systems in company department, visit other various Kharafi National departments out of Kuwait for document audits as per ISO17025 requirements.
Developed strong customer service relation.
Department Administrator/Document Controller June 2002 to July 2006Badar Al Mulla & Bros Co- Kuwait
Manage office operations to ensure efficient office environment.
General administrative activity including prepare letter, Memo's & emails.
Accurately filling in administrative records and relevant paperwork, receiving incoming calls.
Maintaining a tracking facility to enable documents to be updated easily.
Prepare timecard for the department employees for processing salaries.
Worked in cooperation with other business departments.
Presentation and filing of documents and drawings.
Issuing and distributing controlled copies of information.
Handle customer transactions and reconcile discrepancies.
Contact venders for invoice to meet month end payments.
Prepare invoices for clients and receive the payment end of the month.
Review account statements for clients, verify transaction.
Administer accounts receivable and accounts payable.
Review and process expenses reports.
Assist in preparing budget and forecasts.
Computer Technical Instructor May 2001 to April 2002C- DAC Gist Netcom Computer Education Center
Responsible for teaching the assigned subject and the projects related to the particular subject.
Providing information regarding the basics of computer , MS applications, Word, Excel, Power Point and uses of the Internet.
Taught the student about hardware and software support and installation.
Responsible for performing administrative duties like monitoring students, installing programs.
Sales Executive June 2000 to November 2000NICC Computers Sales & Services
Handled the tasks of selling computer hardware as well as peripherals to corporate sector and dealers.
Responsible for preparing proposals, presentations and sales contract.
Maintained and established relationship with current client and potential clients.
Responsible for preparing status reports including follow-up and closings.
Developed and implemented special sales activities to increase sales.
Assisted with shipping schedules and delivery of merchandise goods and services.
Responsible for preparing monthly sales report and send it to the concerned sales manager.
Master of Business Administration : Sales & MarketingSikkim Manipal UniversitySales & Marketing
Post Graduate Diploma : Materials Management, 2006National Institute of Labour Education & Management (INDIA)Materials Management
Bachelor of Commerce : 2000Bareilly College Bareilly (INDIA)