Top performer with a consistent track record of
meeting and exceeding goals.
Results-oriented client service professional who excels at uncovering clients needs, finding solutions and handling objections. Driven to succeed I work in partner with internal and external
clients to promote the Cox Automotive brand and the services it provides based off of a
clear understanding of the clients wants and needs resulting in a successful partnership of
Cox Automotive Group and its clients.
Client needs assessments
Dealer Account Representative August 2014 to CurrentManheim Remarketing － Houston, TX
Created SOP and best practice list targeted at sustaining our most demanding clients needs, eliminating the opportunity for client issues.
Trained and mentored Dealer Account Representatives and Dealer Service Coordinators by providing a high level of product knowledge and leadership support during their onboarding and throughout their initial year.
Increased revenue and sales volume 75% by reinventing and rebranding the Afternoon Trade Sale. Achieved this by consulting with buyers and sellers to eliminate pain points and allow for an ease of doing business with Cox Automotive.
Delivered superior client service in order to achieve account retention and revenue growth
by analyzing, identifying, and presenting solutions for clients.
Develop and execute plan to grow revenue of assigned book of business.
Review customer's key performance indicators and recommends solutions to develop
clients into a super sellers using a consultative approach to sell new and/or incremental services to enhance the client experience and productivity.
Ensure that the data in CRM system accurately reflects account activity and sales opportunities for all Cox Automotive brands.
Utilize all available means of communication, phone, email, online and in person, at dealership
or auction site to strengthen client relationship and ensure open communication.
Coordinator Dealer Services July 2013 to August 2014Manheim Remarketing － Houston, TX
Requested services via AS400 and follow up on all items to ensure mechanical and
reconditioning request are completed in a timely manner.
Managed vehicles listing on OVE.com and process sales from site with the desired goal to
grow digital revenue and drive client satisfaction.
Trained Dealer Service Coordinators and Dealer Service Manager on Trade In Market place website so it was easier to assist our KBB/ICO clients.
Investigates, troubleshoots, and resolves customer problems and issues across Manheim
Process ICO/KBB transactions on incoming units to the auction location.
Walked vehicles for/with Dealer AGM, UCM, and GM's and make recommendations for
reconditioning services to increase vehicle value and drive dealer revenue.
Demonstrated professionalism and sincere appreciation for the business relationships that
have been established amongst the dealers and Manheim.
Grew dealer volume, conversion and revenue.
Service Advisor September 2006 to July 2013AutoTrader.com － Atlanta, GA
Field calls for from sales team and clients regarding billing inquiries, technology issues,
inventory issues, and products and features.
Identify root causes through probing questions and expert knowledge of AutoTrader.com
organization, products/packages, process, and technology.
Function as a subject matter expert and provide knowledge sharing to Sales, Dealers and
Peers about products, processes, and technology.
Train dealers on ATC products and
functionality mainly but not limited to Secured Credit Applications, Tower ads, Alpha ads,
Leader Boards, Call Tracking, Spotlight ads, ICO/KBB, and XML lead generation.
Investigate, document and resolve product failures or deficiencies.
troubleshooting and problem resolution by identifying root cause of issues through use of
Pilot the KBB/ICO product and complete National Rollout.
Train dealers on how to
process trade ins, leads, and overall navigation on Trade In Marketplace website.
Review and interpret new sales orders and contracts.
Monitor contract compliance and
Enter sales orders into the system with accuracy and proficiency.
Create new customer profiles and interact directly with new Dealers to setup and confirm
access to merchandising tools and confirm they are working properly.
Adhere to work force management time allocations.
High School Diploma : 1996Yale Private High School － Miami, FL