Daytime Reservationist Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Dedicated employee with specialty experience in medical/surgical, telemetry, and traumatic brain injury nursing. Developed strong customer service and teamwork skills. Several years' experience as a Nursing Supervisor and Nursing Manager. Currently seeking full-time employment with a respected company to expand my knowledge base. Looking to translate my strengths into employment outside of healthcare, preferably in the retail/service industry.
Core Strengths
  • Strong organizational skills
  • Sharp problem solver
  • Telecommunication skills
  • Adaptive team player
  • Customer service expert
  • Inventory control familiarity
  • Energetic work attitude
  • Seasoned in conflict resolution
University of Texas Arlington, TX Expected in 2016 : Nursing (BSN) - GPA : Nursing (BSN) Family and Community Nursing, Healthcare Delivery Models, Professional Nursing Theory, Nursing Health Assessment, Clinical and Chemical Therapeutics, Biophysical Pathology, Psychosocial Pathology, Human Anatomy and Physiology, Statistics, Nursing Research
North Harris Montgomery County Community College Houston, TX Expected in June 1999 Associate of Applied Science Degree : Nursing - GPA : Nursing
, Expected in AAS : - GPA :
, Expected in Certifications : - GPA : September 2015 – Present, TABC Seller Training Certification, renewal date September 2017October 2015 – Texas Food Handler Safety Certification, renewal date October 2017December 2014 – Present, American Heart Association Basic Life Support Provider, renewal date December 2016
Work Experience
Vacasa - Daytime Reservationist
Park City/Kamas, UT, 02/2016 - 04/2016

  • Responsibilities included scheduling reservations, making follow-up phone calls ensuring exceptional service to all reservations from the prior evening, arranging flowers and special bottles of wine/champagne were available per guest request, administrative duties including answering telephones, assisting Special Event Coordinator with printing specialty menus, assisting new applicants with on-line applications, filing, selling gift cards and various other duties assigned by the managers.
Covance - Hostess
Brentwood, TN, 09/2015 - Current

  • Responsibilities included greeting guests, answering telephone, scheduling reservations in GuestBridge, maintaining the lobby, selling gift cards and various other duties assigned by the managers.
Gentiva Hospice - Quality Manager
City, STATE, 11/2014 - 08/2015

  • Responsibilities included ensuring all Policies and Procedures are adhered to by all employees, collaborated with area Director of Clinical Operations where Risk issues were concerned, investigated complaints from clients/vendors and implemented service recovery when necessary, trained employees regularly to ensure adherence to company expectations where documentation was concerned, supervised the medical records department and maintained the integrity of all patient information per HIPAA guidelines, collected data from client and vendor surveys to address trends and improve patient care/customer relations, ensured all clinical staff had current registration/licensure/continuing education credits as they related to their specialty, ensured adherence to all Medicare/Medicaid laws regarding billing, direct patient care including reporting patient symptoms to physicians, pronouncement of death, notification of death to local law enforcement when required, communicating with patients and their families throughout the dying process with emphasis on education and emotional support, case management of up to 6 terminally ill patients.
Lone Star College/North Harris - Adjunct Faculty/CE Instructor
City, STATE, 09/2012 - 08/2014
  • Served as a continuing education instructor for phlebotomy and ECG classes.
  • Implementing new Continuing Education programs for the department to expand what is available to potential healthcare providers outside of traditional nursing.
  • At the end of each class semester, students sit for national exams to become certified in their chosen fields.
  • Each class can have as many as 16 students.
  • The course curriculum is followed to ensure accuracy in presentation of material.
  • Assist with questions, students having difficulties in specific areas, and identifying strengths and weaknesses among the class.
  • Responsibilities included keeping track of attendance, maintaining student records including testing, coaching, and conferences with students, encouraging students to do their best, and being dynamic in the classroom and laboratory settings to accommodate to students with different learning styles.
  • Owner/Operator of my own business CPR by Theda.
CPR By Theda - Owner/Operator/Instructor
City, STATE, 01/2012 - 06/2014
  • Providing BLS certification to Healthcare providers and Heartsaver BLS/First Aid/AED training to members of the community.
  • I oversaw the ins and outs of all aspects of the business including: scheduling, record keeping, testing, presentation of the material, invoicing, tax records, maintaining supplies, providing classes at the customer's convenience, and keeping training current and relative to the needs of the ever-changing medical community.
BrightStar Healthcare - Field Nurse and RN Manager. Care Manager
City, STATE, 07/2010 - 12/2014
  • for the more clinically difficult and medically involved patients; addressing their needs, formulating care plans, and case-managing.
  • As Alternate Director of Nursing, I was responsible for overseeing and instructing nurses with skills and tasks as needed.
  • Assisting with preparation for JCAHO survey with accreditation awarded.
  • Well-versed in the standards set forth by the Texas Board of Nurse Examiners.
  • Worked hand-in-hand with the United States Army to ensure the medical readiness of active duty and reserve soldiers.
  • Recognition received from Houston area Army Reserve.
Touchstone Neurorecovery Center - Registered Nurse/Assistant Nurse Manager
City, STATE, 08/2008 - 03/2012
  • Worked side by side with the Nurse Manager to provide safe, continuous care for up to 70 traumatically brain injured patients.
  • Responsible for clinical documentation for patients relative to their response to specific treatments and/or medications.
  • In charge of writing policies and procedures as they pertained to the nursing department.
  • Managed the department of up to 20 nurses and more than 100 ancillary staff members.
  • Performed medication administration, dressing changes, and all other aspects of nursing care.
  • Coordinated mail-order medications for those patients that qualified.
  • Managed and recorded all employee health records including vaccinations for up to 170 employees.
  • Tracked trends for clinical indicators for patients per CARF standards.
  • Facilitated admissions, discharges and transfers; prepared chart notes and other documentation; participated in interdisciplinary team meetings.
  • Maintained medical supplies and ordering with an emphasis on cost saving where possible.
  • Oversaw nursing and ancillary staff education including the American Heart Association Basic Life Support instruction.
Memorial Hermann Hospital - Registered Nurse/Unit Supervisor
City, STATE, 06/2007 - 04/2008
  • Worked as a night supervisor of the IMU/medical/surgical/telemetry unit.
  • Was responsible for the supervision of care for 24 medical/surgical/telemetry patients and 12 IMU patients.
  • Supervised 8 nurses and 4 techs.
  • Provided support for codes and assisted the Act Fast team.
  • Responsible for staff assignments, patient acuity, noting/carrying out physician orders, obtaining consents, administering blood, pronouncing death, titrating drips, delegating tasks to nurses and techs, facilitated admissions, discharges, and transfers, communicated with Life Gift, performed post-mortem care, and documentation.
Conroe Regional Medical Center - Registered Nurse/Unit Supervisor
City, STATE, 07/2002 - 05/2007
  • Worked as night supervisor of a medical/surgical/telemetry unit.
  • Was responsible for the supervision of 46 patients, 8 nurses, 2 techs, and a unit secretary.
  • Provided support to the nursing staff in the care of their assigned patients.
  • Communicated regularly with the medical staff.
  • Provided support for multiple codes; using life-saving measures regularly.
  • Responsible for rating patient acuity, compiling midnight census reports, staffing nurses and ancillary team members, noting/entering orders, delegating tasks to techs and nurses, ensuring patients were ready for scheduled procedures, titrating drips, communicating with Life Gift to determine donor eligibility at the time of death, performing post-mortem care, following up on critical lab values, ensuring the readiness of equipment including defibrillators, bladder scanners, Accu Check machines, IV pumps, IVAC machines, gathered necessary supplies for bedside procedures, obtained consents, administered blood, pronounced death.
  • Attended management classes to learn to supervise people in an effective manner.
  • Was also a "super user" for the new software program when rolling out computer charting.
Administrative responsibilities, billing, care planning, case management, staff coaching, customer relations, documentation, filing, First Aid, health education, staff instruction, insurance preauthorization, invoicing, leadership, lesson planning, life support, medication administration, meetings, Excel, mail, Microsoft Word, Multi-line Telephone, Nurse Management, Nurse Manager, Policy & Procedure Writing and Implementation, presentations for large groups, quality assurance of record keeping, OSHA Safety, scanners, staff scheduling, staff management, supervision, time management.

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Texas
  • North Harris Montgomery County Community College
Job Titles Held:
  • Daytime Reservationist
  • Hostess
  • Quality Manager
  • Adjunct Faculty/CE Instructor
  • Owner/Operator/Instructor
  • Field Nurse and RN Manager. Care Manager
  • Registered Nurse/Assistant Nurse Manager
  • Registered Nurse/Unit Supervisor
  • Registered Nurse/Unit Supervisor
  • Associate of Applied Science Degree
  • AAS
  • Certifications

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