Creative and business-minded professional with a combined 7 years of experience across a brand range of business industries. Recognized consistently for performance excellence and contributions to the success Oil & Gas and Retail industry. Currently pursuing my MBA in Human resources and seeking to obtain an HR assistant position that will allow me to utilize my educational knowledge along with my analytical and professional experience to gain experience and to achieve the highest level of success and to make a constructive contribution to the organization.
Skills
SAP ERP 6.0 Experience
MS Office suite
Siebel CRM
Onbase Hyland software
Oracle JD Edwards Experience GERS retail system
RRT (Citrix Receiver)
Basic networking and troubleshooting skills
CRM, Quality assurance
Customer satisfaction, Quality control
Work History
Database Administrative Assistant, to Fedex Cross Border – Champaign, IL,
Created and Loaded data accurately into Excel and modified existing database management systems to suit users.
Tested programs and databases to correct errors and make necessary modifications.
Recorded, updated, and reconciled related financial information into the company's system.
Provided general administrative and clerical support to company executives.
Performed specified manual checks on the data to ensure consistency and completeness.
Saved the company thousands of dollars by implementing cost-saving initiatives of building an excel database to track fleet management instead of outsourcing.
Inside Sales Support Specialist, 06/2016 to 05/2020 Altra Holdings, Inc. – Marengo, IL,
Successfully trained new employees, including new manager on processes and procedures and the usage of software's.
Monitored, Increased, and reported sales progress and addressing late and open customer order Departmental Team leaders.
Responsible for Order Lifecycle of 40+ customer accounts and creating new customer accounts.
Providing sales support regarding product lines, pricing and product availability and ensure a smooth sales process.
Provided troubleshooting assistance to sales team, for customer account status and orders.
Communicated & Collaborated across Business units to fulfil customer orders, communicating expected delivery date, using an ERP system to run reports on customer orders, delays and how to improve on late orders.
Resolved difficult issues regarding client complaints that impact business in providing superior customer service delivering results through existing customer relationships and systems solution.
Supported efforts to exceed weekly sales and metrics, increase market share and improve customer satisfaction.
Invoicing, Billing and Crediting of customer completed orders and run customer backlog reports.
Responsible for revising/adjusting quotes and submitting all incoming customer service orders within the company ERP system so that projects can be properly carried out to avoid delays and unexpected issues.
Created Job aid and instructional Procedures for Sales Department.
Quality Assurance Specialist, 07/2014 to 05/2016 Cu*Answers, Inc. – Las Vegas, NV,
Initiated creation and Lead a daily safety meeting and audits to keep safety standards high across all departments.
Trained New employees on maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
Presented performance and quality assurance Excel reports and findings at weekly and monthly quality meetings.
Purchased parts and components, inspected raw materials, and finished products to ensure it meets established testing and inspection standards.
Drafted and reviewed quality documentation necessary for regulatory submissions and inspections and Identified quality problems or areas for improvement and recommend solutions.
Run and Queried daily QA reports using JD Edwards Experience and RRT (Citrix Receiver) for Mangers and VP's.
Created job routers, write rework instructions, and performed root cause analysis and investigation for defective.
Directed the tracking of defects, non-conformance, test results, or other regularly reported quality control data.
Created purchase order estimates for vendor charges to outside suppliers and maintain aging reports for nonconforming product and open job.
IT Help Desk Support, 02/2013 to 06/2014 Robert Half & Associates - Mattress Firm – City, STATE,
Provided troubleshooting and technical support of IT hardware and software or peripheral equipment, password reset for over 1,100 stores nationwide, and over 5,000 employees via phone, email, and face-to-face interaction.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Managed call flow and maintained records of daily data communication transactions, problems and remedial actions taken, or installation using HelpSTAR ticket tracking software.
Assist departments such as Quality, Planning, Purchasing, and Safety with various work overflow and setting up new hire desk space and account, or terJessicating accounts.
Assist users in operating and troubleshooting office machines, such as photocopiers and scanners, printer, label makers, post office meter, facsimile machines, voice mail systems, and personal computers.
Developed training materials and procedures, and trained users in the proper use of hardware or software.
Responded to various ad-hoc requests from department staff.
Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
BBA: MIS, Expected in 12/2012 Lamar University - Beaumont, TX GPA:
MBA: Management, Human Resource Management, Expected in 12/2021 Southeastern Oklahoma State University - Durant, OK GPA:
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