Livecareer-Resume

Data Technician Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Technical Support Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. Highly skilled at resolving complex customer service issues in a timely manner.
Highlights
  • Troubleshooting proficiency
  • Patient and diligent
  • Vast technical knowledge
  • MS Office proficiency
  • Accomplished with mobile devices
  • Dean’s list for GPA of 3.5 or above
  • Exceptional telephone etiquette
Accomplishments
Multiple technical awards for work performance.
Top 5% nationally in my field of work.
Experience
11/2009 to Current Data Technician Booz Allen Hamilton Inc. | Warner Robins, GA,
  • Provide excellent customer service and support for both voice and data products for internal and external customers.
  • Troubleshoot hardware and software, related to device or network issues, as well as user education regarding systems or products.
  • Provide information on how to setup data and voice products.
  • Use troubleshooting knowledge to identify possible issues with Operating Systems or device and software related issues.
  • Handle escalated customer call backs.
  • Subject Matter Expert in working with new hire classes or new Data Coordinators to answer questions as necessary.
01/2007 to 03/2010 Quality Assurance Coordinator Saint Francis Community Services | Abilene, TX,
  • Inspect and provide feedback on vast numbers of Customer Service calls.
  • Track trends and look for ways to improve efficiencies with the Computer systems and the call performance.
  • Work with IT to develop and implement streamlined systems.
  • Developed, implemented and trained other Quality representatives on how to improve Customer Service Representatives who were falling below minimum standards and enable them to improve their metrics to meet and exceed production goals.
06/2005 to 01/2007 Barista Wts International, Inc. | Los Angeles, CA,
  • Make coffee rotate stock Daily bookkeeping.
10/2002 to 01/2005 Supervisor/Loader UPS | City, STATE,
  • Manage an area responsible for loading and shipment of packages.
  • Time Management of Truck Schedule and Delivery Times.
  • Team Management with Emphasis on Safety Protocols.
  • Top loader on my shift, in speed accuracy and safety.
Education
Expected in Issuing Institution Location Qualification Course of Study University of Nebraska at Omaha Omaha, NE 3 Years of College or a Technical or Vocational School Liberal arts | Strayer University, Lincoln, NE GPA:
Expected in 3 Years of College or a Technical or Vocational School Business Management | Metropolitan Community College, Omaha, NE GPA:
Expected in Associate's Degree | Liberal arts , , GPA:
Liberal arts
Skills
arts, bookkeeping, Business Management, hardware, excellent customer service, Customer Service, Delivery, Inspect, network, Operating Systems, Protocols, Quality, Safety, Team Management, Time Management, Troubleshoot, troubleshooting, voice and data

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Strayer University
  • Metropolitan Community College
Job Titles Held:
  • Data Technician
  • Quality Assurance Coordinator
  • Barista
  • Supervisor/Loader
Degrees
  • Issuing Institution Location Qualification Course of Study University of Nebraska at Omaha Omaha, NE 3 Years of College or a Technical or Vocational School Liberal arts
  • 3 Years of College or a Technical or Vocational School Business Management
  • Associate's Degree

Similar Resume

View All
Data Technician
Data Technician
Data Technician