Highly enthusiastic customer service professional with 15 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success. I provide excellent communication skills, both verbal and written. My expertise is in paying attention to detail, strong analytical skills and sound decision-making. I am strong in managing multiple priorities meeting deadlines in a fast paced, high volume work environment with proven follow up and organizational skills.
•Q/A person for SBA loan audits.
•Gathered customers information regarding Small Business Accounts. Transposed records on Excel spreadsheets.
•Tracked all incoming and outgoing debit and credit transactions. Researched inquires for errors to ensure consistency for SBA audits.
•Collect data, verify documents and ensure the completion of applications.
•Created 50 plus cases a day with accuracy.
•Researched inquires with discrepancy to guarantee accuracy of decision making of present loans.
•Re-evaluate customers' documents for the process of future loans.
•Order and purchased medical supplies and maintain records.
•Developed and organized filling system.
•Maintain utmost discretion when dealing with sensitive medical diagnosis.
•Typed documents such as correspondence, drafts, memos and emails.
•Open, sort and distribute incoming messages and correspondence
benefits, clarify, credit, client, clients, customer satisfaction, debit, decision making, diagnosis, documentation, filling, insurance, Team Lead, Excel spreadsheets, mail, office, word, PDF, maintain records, strategic plans, websites
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