Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced and detailed professional with a background working in higher education. Detail-oriented professional that can successfully communicate to internal and external customers using both written and verbal skills.

Core Qualifications
  • Worked within the MnSCU system for 15 years
  • Strong organization skills
  • Supervise Student Workers
  • Knowledge of ISRS
  • IPEDS Keyholder Assistant
  • HLC Accreditation preparation
  • Speak sufficient English to maintain relationships with all internal and external folks including diverse population
  • Provide Administrative Support to VP of Research, Planning & Institutional Effectiveness
  • Knowledgeable in: Microsoft Office programs, including Word and Excel - SPSS - Image Now - Remark Office - Remark Survey Design
  • Excellent customer service skills, including English skills sufficient to understanding and communicating with others by email/written or phone interactions
  • Proficient in data entry
  • Knowledgeable of Survey Design, data entry, clean data and pull reports (enter data quickly and accurately)
Data Coordinator & Office Manager, 2012 - Current
Endo1 Partners Long Beach, CA,
  • Lead survey/evaluation administration process to endure consistency & Positive image & good return rates. Quality data and/or products.
Administrative Assistant Director of Research and Planning, 03/2000 - 01/2012
South Central College , ,
  • Give administrative assistance to the Director and Project Coordinator of Research and Planning.
  • Take care of scheduled appointments.
  • To make travel arrangements, hotel reservations, and vehicle reservations when needed.
  • Process all Purchase Orders for any travel, hotel vehicle, seminars, conferences, any training sessions.
  • Purchase orders for office supplies, subscription renewal or new, survey purchases, i.e.
  • SSI forms, any software, or hardware purchases.
  • Assist with the following Research/Evaluation responsibilities: Program Review Process, Instructor/Course Evaluations, Institutional Core Surveys, SSI - Student Satisfaction Inventory, Institutional Priorities Survey, Various Program Specific Surveys, and Various Committee Facilitation Appointments, Program Profiles, Trends data, ISRS and other data analysis as requested, IPEDs reporting, and Higher Learning Commission requests.
  • Assist with the developing of evaluations and data entry of completed surveys.
  • Disbursement of completed survey results to the appropriate clients, assisting faculty with items needed for self-study guide, prepare letters, invites, agendas, and all other informational items needed for the program review day.
  • Hotel reservations, meal scheduling, room scheduling, mailing or delivery of program material to team of evaluators.
  • In charge of all Purchas Orders needed regarding program review.
  • Communicate with program faculty and evaluators on program review.
  • Pull requested data for faculty or team as requested.
  • Responsible for helping with the conduction of research projects, focus groups, and surveys Assist with activities involved with operational planning: Maintain database and written records of programs operational plans, send out reminders of due dates and materials needed.
  • Maintain databases: IPEDS: Pull reports from the MnScu database, assist with any changes that needed to be made, inform MnSCU when complete for locking;, SPSS-creating of files to enter data, entering of the data, pulling reports; EXCEL- spreadsheets containing survey results.
  • Format and pull completed reports, bind, and disburse to appropriate area/person.
  • Instructor/Course Evaluations: Working with faculty on changes.
  • Assist with preparation of material, disburse, log all comments, scanning of surveys, help with the formatting of reports, print and disburse to appropriate dean.
  • Responsible for assisting with all entry of surveys received in the office Supervisor of Student worker or Work study position.
  • Communicate clearly and effectively with faculty, staff, and students Exposed to highly confidential information Great deal of interaction with people inside and outside of the building.
  • Go to classrooms and disburse surveys as requested, explain to students the survey and the importance of completing the surveys.
  • To do data entry for faculty needing help.
  • i.e.
  • Program Review, Operational Plans, etc.
Receptionist/Administrative Assistant, 05/1999 - 03/2000
Blue Earth Research , ,
  • for Sales and Marketing Coordination of the Vice President's schedule: meetings and travel arrangements, expense reimbursements.
  • Maintained database on the following: customer's orders, engineer's time, service department, product and expenses.
  • Handled and directed all external calls Provided quality service, proactively contact customers regarding their order status, greeting external clients.
  • Ordering of supplies and equipment needed.
  • FirePond (formally CWC - Clear With Computers.
Sr. Receptionist/ Administrative Assistant Director of Human Resources, 11/1996 - 05/1999
, ,
  • Coordination of Administrators schedule: board meetings, travel, appointments, expense reimbursements, and establishing agendas.
  • Collaborated with various staff and departments in preparing special projects.
  • Helped employees understand policies and procedures of the organization.
  • Performed duties in recruiting/employment, wage and salary, employee benefits, and training.
  • Maintained various databases for Accounting, Purchasing, and Human Resources.
  • Maintained employee files High confidentiality Research and Planning worked on the preparation of the 10 year Accreditation process in 1999.
  • Research and Planning will once again be highly involved with the upcoming 2010 Accreditation process Prepared paperwork and documents for the Mission Review Process.
: , Expected in 2008
South Central College - ,
: , Expected in 1998
Rasmussen Business College - ,
: , Expected in 1975
Mankato West High School - ,
Graduate: , Expected in
Annual South Central College Leadership Academy - ,
GPA: GPA: 3.87
GPA: 3.87
Associates of Arts Degree: , Expected in
South Central College - ,
Accounting, Administrative, benefits, bind, hardware, conferences, clients, data analysis, data entry, databases, database, delivery, engineer, focus, forms, Human Resources, Image, Instructor, Inventory, letters, logistics, Director, Marketing, materials, meetings, EXCEL- spreadsheets, office, Nursing, Office Management, Phlebotomy, policies, processes, Purchasing, quality, recruiting, reporting, Research, Sales, scanning, scheduling, seminars, SPSS, SSI, Supervisor, Supervision, travel arrangements, written
Professional Affiliations
Global Committee Member for the past 12-years Have worked very closely with faculty for the past 15-years Professional - Highly motivated - Outgoing personality - People person - Team player - Have been on several hiring committees

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Resume Overview

School Attended

  • South Central College
  • Rasmussen Business College
  • Mankato West High School
  • Annual South Central College Leadership Academy
  • South Central College

Job Titles Held:

  • Data Coordinator & Office Manager
  • Administrative Assistant Director of Research and Planning
  • Receptionist/Administrative Assistant
  • Sr. Receptionist/ Administrative Assistant Director of Human Resources


  • Graduate
  • Associates of Arts Degree

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