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data conversion specialist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Highlights
  • Business systems analysis
  • Project management
  • Scope and project definition
  • SQL
  • Data ETL 
  • Technical writing
  • Team development
  • Budget management
  • Software conversion management
Accomplishments
  • Built custom reporting and function development services tailored towards MINDBODY enterprise customers. Hired team members, developed product offerings, and worked with account managers and customers to expand services.
  • Led MINDBODY Data Services department in GDPR compliance readiness, which included building processes, tools, and SQL scripting to deliver data to consumers within government-mandated deadlines. Compliance for requests that come through the department are at 100%.
  • Created new data export process and scripting for offboarding clients from MINDBODY software. New process causes less friction for both MINDBODY staff and customer, costs less for customer, and export itself takes less time to perform.
  • Headed enterprise-wide conversion project for top 30 client with MINDBODY. Built and maintained conversion tool and trained other staff in its use.
  • Led selection and transition of ERP system for Adtech. Migrated company data including customer, inventory, and ticketing information.
  • While with Advantage Route Systems, improved customer satisfaction by 35% by updating training program for current support staff.
Experience
10/2017 to Current
Manager, Business Operations, Data Services Cdk Global Belmont, AL,
  • Develop operations procedures and practices for gathering business requirements, creating design documentation, user test cases and quality assurance, documentation and team training.
  • Work across teams, departments, and divisions to build new data-related services, aimed at both internal and external customers.
  • Oversee multiple projects and programs concurrently, prioritize based on impact, resourcing,and business needs.
  • Negotiate project deliverables, milestones, and target dates; and from those create and manage a realistic project plan.
  • Leads a small team and distribute work as necessary; delegate effectively and manage deadlines accordingly; leverage performance management practices where necessary.
  • Mentor, guide, advise and/or check the work of less experienced team members.
  • Ensure supported teams have all tools and data, information access at their disposal as necessary.
07/2016 to 10/2017
Data Conversion Guru Amita Health Lynn Haven, FL,
  • Act as subject matter expert in data conversion for the department and company.
  • Provide technical leadership and consultation regarding conversion processes for the company,such as adviser for complex or enterprise-level conversion projects.
  • Develop training materials and curricula for the conversions team.
12/2015 to 07/2017
Senior Data Conversion Specialist Bio-Techne Paris, TX,
  • Independently manage multiple software conversions, including tracking deadlines and schedules and communicating status with clients, other Conversions Team members, and other teams within MINDBODY.
  • Independently complete software conversions, including data analysis, data mapping, data conversion and follow-up work.
  • Independently complete database splits, contract conversions, and contract data work in consultation with clients and other team members.
  • Identify opportunities for automation within day-to-day processes and develop automated tools (in SQL and/or scripting languages such as Powershell) to standardize those processes.
  • Effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
  • Assist with the creation and maintenance of Department documentation, including documentation of procedures, processes, tools, and competitor knowledge.
  • Effectively manage multiple projects, including management of deadlines and communication with clients, other teams within MINDBODY, vendors, and other stakeholders.
  • Assist with mentoring and sharing knowledge across the team to enable the team to continuously evolve in terms of process, knowledge and competence.
07/2014 to 12/2015
Data Conversion Specialist MINDBODY, Inc. City, STATE,
  • Work with a list of assigned clients to manage their data conversion project to completion.
  • Schedule the multiple aspects of a conversion, rescheduling when needed to meet project timelines.
  • Manipulate live data in databases using best practices for maintaining data integrity.
  • Clearly communicate timelines, expectations, and deliverables to clients, verbally and in email correspondence.
  • Project management of conversion process including scheduling, estimating, and finalizing conversion scope by consulting with clients to determine which information can and should be retained in destination software package, including making best business practice recommendations when needed.
  • Perform high-level data checks to ensure preliminary understanding of the data.
  • Perform detailed data analysis.
  • Data manipulation in Microsoft Excel, Access, SQL Server, MySQL, and various other file formats as needed.
  • Restore backups from SQL Server, Oracle, MySQL and various other types of databases as part of the analysis/conversion process.
  • Import into live databases and updates live data.
  • Proactively follow through the entire conversion process to ensure the accuracy of the conversion as well as to report any unexpected issues. Also resolve the issues and/or gives the client options as to their choice in each issue.
  • Thoroughly document all conversion work, particularly new competitor conversions that may be useful in training other staff and developing conversion tools, including leaving detailed contact logs after each point of contact.
  • Provide client support and conversion issue resolution. Provide direct contact information to client via email and phone.
11/2009 to 06/2014
Inventory Specialist Adtech Computers, Inc City, STATE,
  • Oversaw all aspects of supply chain management, including purchasing, receiving, production, and staging.
  • Managed retail storefront.
  • Assisted sales team with technically complex sales opportunities, including product research and evaluation of client needs.
  • Provided management and direction to sales team for government bidding process.
  • Assembled and prepare computing and networking equipment for install.
  • Built and expanded relationships with vendors to ensure the company was offered competitive pricing and products.
  • Compiled reports for accounting department.
  • Performed company-wide inventory audits.
06/2008 to 10/2009
Senior Support Specialist Advantage Route Systems, Inc. City, STATE,
  • Provided 24/7 upper level technical support to companies using specialized business management software and a variety of hardware.
  • Compiled reports for and made presentations to senior management and company staff.
  • Assembled team time logs and invoices for billing.
  • Primary account manager for multiple high-value customers.
  • Trained customers in use of mobile and desktop computer hardware.
  • Trained customers in use of QuickBooks integrated applications.
  • Coordinated integration of new systems into existing systems and processes for new customers.
  • Followed QA guidelines to test new hardware from vendors and company-made software.

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Resume Overview

School Attended

    Job Titles Held:

    • Manager, Business Operations, Data Services
    • Data Conversion Guru
    • Senior Data Conversion Specialist
    • Data Conversion Specialist
    • Inventory Specialist
    • Senior Support Specialist

    Degrees

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