Headed conversion project for top 30 client with MINDBODY. Built conversion tool with previous Data Conversion Guru, maintained the tool, and trained other staff in its use.
Led selection and transition of ERP system for Adtech. Migrated company data including customer, inventory, and ticketing information.
While with Advantage Route Systems, improved customer satisfaction by 35% by updating training program for current support staff.
Assisted with transition to computer sign-up system for Stanislaus County Libraries. Implementation of system increased customer use by more than 30%, while keeping staff levels consistent.
Senior Data Conversion Specialist12/2015 to CurrentCompany NameCity, State
Independently manage multiple software conversions, including tracking deadlines and schedules and communicating status with clients, other Conversions Team members, and other teams within MINDBODY.
Independently complete software conversions, including data analysis, data mapping, data conversion and follow-up work.
Independently complete database splits, contract conversions, and contract data work in consultation with clients and other team members.
Identify opportunities for automation within day-to-day processes and develop automated tools (in SQL and/or scripting languages such as Powershell) to standardize those processes.
Effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
Assist with the creation and maintenance of Department documentation, including documentation of procedures, processes, tools, and competitor knowledge.
Effectively manage multiple projects, including management of deadlines and communication with clients, other teams within MINDBODY, vendors, and other stakeholders.
Assist with mentoring and sharing knowledge across the team to enable the team to continuously evolve in terms of process, knowledge and competence.
Data Conversion Specialist07/2014 to CurrentCompany NameCity, State
Work with a list of assigned clients to manage their data conversion project to completion.
Schedule the multiple aspects of a conversion, rescheduling when needed to meet project timelines.
Manipulate live data in databases using best practices for maintaining data integrity.
Clearly communicate timelines, expectations, and deliverables to clients, verbally and in email correspondence.
Project management of conversion process including scheduling, estimating, and finalizing conversion scope by consulting with clients to determine which information can and should be retained in destination software package, including making best business practice recommendations when needed.
Perform high-level data checks to ensure preliminary understanding of the data.
Perform detailed data analysis.
Data manipulation in Microsoft Excel, Access, SQL Server, MySQL, and various other file formats as needed.
Restore backups from SQL Server, Oracle, MySQL and various other types of databases as part of the analysis/conversion process.
Import into live databases and updates live data.
Proactively follow through the entire conversion process to ensure the accuracy of the conversion as well as to report any unexpected issues. Also resolve the issues and/or gives the client options as to their choice in each issue.
Thoroughly document all conversion work, particularly new competitor conversions that may be useful in training other staff and developing conversion tools, including leaving detailed contact logs after each point of contact.
Provide client support and conversion issue resolution. Provide direct contact information to client via email and phone.
Inventory Specialist12/2009 to 07/2014Company NameCity, State
Oversaw all aspects of supply chain management, including purchasing, receiving, production, and staging.
Managed retail storefront.
Assisted sales team with technically complex sales opportunities, including product research and evaluation of client needs.
Provided management and direction to sales team for government bidding process.
Assembled and prepare computing and networking equipment for install.
Built and expanded relationships with vendors to ensure the company was offered competitive pricing and products.
Compiled reports for accounting department.
Performed company-wide inventory audits.
Senior Support Specialist07/2008 to 11/2009Company NameCity, State
Provided 24/7 upper level technical support to companies using specialized business management software and a variety of hardware.
Compiled reports for and made presentations to senior management and company staff.
Assembled team time logs and invoices for billing.
Primary account manager for multiple high-value customers.
Trained customers in use of mobile and desktop computer hardware.
Trained customers in use of QuickBooks integrated applications.
Coordinated integration of new systems into existing systems and processes for new customers.
Followed QA guidelines to test new hardware from vendors and company-made software.
Administrative Clerk08/2001 to 03/2008Company NameCity, State
Team lead for computer services department.
Trained new employees and integrated new policy into training guidelines.
Created and maintained customer accounts and records.
Scheduled access to and maintenance of computer systems.
Instructed internal and external customers in the use of technology throughout the library. Created or updated lesson plans designed to instruct to those unfamiliar with computers or software; lessons included Microsoft Office suite, Windows 2000/XP, and Internet access usage.
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