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University Of Notre Dame - South Bend, IN
Concentration: Japanese Language
Solutions-oriented Mid-level Professional possessing a unique combination of skills, including business analysis, process improvement, and PMO support. In-depth knowledge of Six Sigma methodologies. Focused on developing and implementing process controls and quality improvement initiatives that reduce costs, enhance customer experience and increase company revenue. Extremely high level of proficiency with Microsoft Office Programs (Word, Excel, Outlook, PowerPoint). Highly organized and proactive with team-oriented mentality. Proven track record of meeting and exceeding company goals for growth and development.
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Arthur J Gallagher & Co. – , ,
- Identifies important business needs of my clients and assists with achieving their objectives by effectively communicating with internal partners.
- Interacts with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Communicates by phone, email, and chat with client's team and clinical staff on a weekly basis to discuss items on the agenda, upcoming projects, and tasks that need to be completed
- Documents customer correspondence in CRM to track requests, problems, and solutions.
- Promptly responds to customer inquiries and resolves complaints to promote loyalty.
- Supports customers by using data analytic tools, identifying ways to improve KPIs and creating a solution deployment strategy
UPS – City, STATE,
- Responsible for working in a Project Management Environment to accumulate, analyze, present, and maintain contract pricing data from manufacturers, vendors, and group purchasing organizations.
- Managed Multiple projects concurrently, including maintaining the DCI Distribution System, Global Healthcare Exchange (GHX), and Procure/Vizient System
- Created a more efficient internal auditing processes, and as a result decreased discrepancies by 40% in just one month.
- Directed weekly cross-functional meetings as a part of forecasting, pricing, and business operations continuous improvement process.
- Managed end-to-end process for identifying, verifying, and updating pricing and contract changes within the DCI Distribution System.
- Responsible for maintaining and logging Customer discrepancies in the organization's internal system.
- Through Data Mining was able to develop more effective pricing strategy which increased sales on a medical supply product by 20%
- Collaborate with Partners Cooperative, Inc. pricing/contract data analyst for assurance of correct GPO pricing so that pricing integrity may be maintained at an extremely high level.
Tyco International – City, STATE,
- Performed data analysis and negotiated pricing with domestic and international carriers to provide clients with the most competitive pricing solution
- Responsible for statistical reporting and analysis of Supply Chain Operations Projects
- Managed financial and operational performance Multi-modal projects over 150K
- Developed metrics used to determine inefficiencies within the team and areas for improvement, directly resulting in a 10% increase of contracts awarded and improvement of Supply Chain Optimization
- Responsible for obtaining and maintaining working knowledge of internal, industry, and regulatory information impacting Global Government Operations to support effective, efficient, and accurate operations
- Completed an 8 week cross-training rotation with the Global Freight Forwarding New Product Development Team
- Department Wellness Committee Representative, Developing Comprehensive strategic plan for the wellness program
Conn County: Citizens' Government Academy Member 2023
Regenexx Team Rookie of the Year Award- 2022
Highlighted as Employee of the Month in Company Newsletter- November 2017
Service Excellence Award Recipient- UPS 2014
Boys and Girls Club of America- Youth of the Year Mentor 2013
"Lean Six Sigma Green Belt" Trainee Certificate 2013
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School Attended
- University Of Notre Dame
Job Titles Held:
- Consultant
- Data Contract Analyst
- Global Government Supply Chain Analyst
Degrees
- BBA
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