Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Server Maintenance
  • Cisco Network Deployment and troubleshooting
  • Juniper Network troubleshooting and installation
  • Linux troubleshooting
  • Copper and Fiber Network Infrastructure Design and Installation
  • DWDM Systems understanding
  • Familiar with ITIL practices
  • Project Management
  • Colo 
Work History
Data Center Technician, 07/2005 - 06/2008
Detroit Engineered Products Inc. (Dep) San Jose 6331 San Ignacio Avenue (Ca121), CA, Responsible for day to day Data Center Operations.  Troubleshooted and repaired server hardware and software issues.  Troubleshooted, repaired and deployed network infrastructure.  First responder to mechanical and electrical facility alarms and failures, responsible for scheduling UPS, generator and CACU servicing.  Participated in a 24x7 on-call schedule. 

Data Center Build Engineer, 06/2008 - 07/2012
Oracle New York, NY, Built and deployed new AWS data center clusters (four data centers per cluster with approximately 200-300 server racks per site) in Singapore, Japan, Hong Kong, Brazil, Oregon.  Built and deployed AWS CDN infrastructure in other parts of the world.  Responsible for designing floor rack layout and cabling infrastructure.  Directed the install of servers, racks and network devices.  Performed initial configuration of servers and network devices.   Put together equipment purchase lists and worked with various vendors to get quotes.  Acted as the assistant project manager and build lead, directing onsite efforts of all employees.  Directed install of physical security infrastructure.  Interviewed, hired and trained employees in new regions; ensured they were able to run the data centers on their own before leaving.

Ingestion Region and Data Center Lead, 08/2012 - 08/2016 City, STATE, Managed AWS Impot/Export services physical operations in Seattle.  Helped lead the Data center operations team in Seattle.  Responsible for training new data center technicians, acted as senior escalation point for server, network, and other issues. Assigned employees work according to skill level and workload.  Trained new managers, mentored employees, worked with employees on skills development.  Managed employee on-call and shift scheduling.  Biggest accomplishment, participating in small a work group that reduced the mean time to repair on equipment by 35-50%; saving Amazon over one million minutes of employee time.
High School Diploma: , Expected in 2005
Tahoma Sr. High School - Kent, WA, USA
High School Diploma: , Expected in 2003-2005
Vocational High School - SeaTac Occupational Skills Center - Burien, WA, USA

Computer Network Systems Administration

Trained in Windows system administration, A+ hardware repair, Network device installation and configuration.  Unix systems administration.

Comptia Server +

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Resume Overview

School Attended

  • Tahoma Sr. High School
  • Vocational High School - SeaTac Occupational Skills Center

Job Titles Held:

  • Data Center Technician
  • Data Center Build Engineer
  • Ingestion Region and Data Center Lead


  • High School Diploma
  • High School Diploma

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