data center technician 3 resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dynamic, detail-oriented, self-motivated IT Professional of 20 years with a broad range of IT experience seeking a position in cybersecurity. Acquired numerous certifications and completed hundreds of classroom hours in cybersecurity training. Proven leadership, technical, and project management skills.

  • Behavioral Analytics
  • Risk Management
  • Cyber-incident Response
  • Threat Analysis
  • Threat Intelligence
  • Threat Detection
  • Vulnerability Analysis & Management
  • Network Security
  • Data Security
  • Intrusion Detection
  • Incident Handling
  • Penetration Testing
Work History
07/2016 to 11/2020 Data Center Technician 3 Primerica Inc. | Colorado, TX,
  • Deployment Lead for new style data center being built, first of its kind in the world. Received $5,000 bonus from manager for great leadership during project
  • As SME for data center operations during the new building construction, I collaborated with many third party data center employees to advise them on proprietary systems and how to install them
  • Led numerous deployments for many different types of data centers: POPs, colocation, cloud, traditional Google production, 3rd party
  • Supported senior teammates performing crisis management during critical situations and major service outages
  • Contributed to new operations playbook and created SOP for preparing, installing, performing diagnostics, and decommissioning that would be implemented for all future builds of that style data center
  • Trained and supervised team leads on all data center operations and verified that projects and tasks performed by other techs met company standards
  • Led various projects including disk erase, networking projects, new platform introduction
  • Led team meetings and reinforced a positive and effective team environment with best practices and cross-discipline collaboration
  • Installed data center equipment including racks, servers, networking devices, and cabling
  • Provided training and mentoring to new team hires
  • Performed troubleshooting and repairs on fiber optic cabling
  • Triaged and assigned tasks to other technicians to maintain SLA/SLO
  • Conducted interviews for new hires
08/2011 to 07/2016 Operations Engineer 2/ Systems Administrator Google | City, STATE,
  • Performed a wide range of duties in this role. I was the sole technician for 3 data center locations doing physical work and remote SysAdmin work. My role allowed Google to save money and increase productivity. Prior to me taking on that role, Google employees would have to routinely fly to Las Vegas from Mountain View, CA
  • Worked remotely with Acquisitions/NetOps/Systems Admin team
  • Responsibilities included power maintenance, capacity planning, inventory management, installation and maintenance of data center equipment, and coordinating with and supervising vendors
  • Continuously resolved SysAdmin break/fix tickets
  • Assisted Postini Security team and built secure ubuntu box for eng and Rampart servers
  • Led project to replace 400 battery backup units across multiple data centers, created script to find failed battery backup units
  • Assisted retrofitting RightsFlow files and manifests to AcqOps Puppet standards
  • Created Shell script to convert RHEL to CentOS
  • Cleaned up 2500 drive backlog and set up new disk erase environment, ensured proper disk destruction, maintained inventory to ensure disk availability resulting in cost reduction to company
  • Routinely coordinated work with numerous teams across different time zones and planned for downtime/troubleshooting/repairs
  • Trained SOC team on supporting infrastructure
  • Setup YUM repo and kickstart to bootstrap servers config and automated server deployment
  • Unix Systems Admin for Channel Intelligence acquisition. Updated OpenVPN certs, Nagios host config/SSL certificates, deployed VMware servers and assisted updating Systems Admin playbooks
  • RightsFlow Acquisition - Assisted with security patching to resolve critical security vulnerability, OS/FW updates, process documentation, and updating of CentOS/Redhat kickstart infrastructure. Updated Nagios host config/SSL certificates and SysAdmin playbooks
  • AcqNetOps smart hands - Assisted with troubleshooting numerous P0 bugs for TxVia, RightsFlow, and Postini acquisitions
10/2007 to 08/2011 Hardware Operations Technician Google | City, STATE,
  • Traveled to multiple US POPs and data centers to deploy Edge capacity
  • Spent 6 weeks in Europe traveling to 5 countries deploying Edge capacity
  • Repairs Lead - Trained team on diagnosing machines, lead duties, and repairing machines
  • Led Upgrades team with cluster deployments and upgrades of disk drives and memory ahead of scheduled deadlines
  • Led Disk Erase project - cleared out 5,000 drive backlog and streamlined disk erase process
  • Traveled to Tulsa, OK to deploy data center with installation of networking equipment, population of line cards, optics, attenuation of links, cable management, equipment inventory tracking, and ran fiber from NGF to designated destination devices
  • Repairs - Individually brought down cluster metrics from over 6% to 0%
  • Power Audits - Audited control racks for proper power distribution, labeling and functionality
  • Participated in oncall rotation
Expected in 2023 to to Bachelor of Science | Cybersecurity and Information Assurance Western Governors University, Salt Lake City, UT GPA:
Expected in 01/2004 to to Associate of Applied Science | Computer Information Systems North Georgia Technical College, Clarkesville, GA, GPA:

Networking Specialist Sun Solaris

Expected in 01/2004 to to Associate of Applied Science | Computer Information Systems North Georgia Technical College, Clarkesville, GA GPA:

Networking Specialist Windows 2000

  • CompTIA Cybersecurity Analyst (CySA+)
  • CompTIA Security Analytics Professional (CSAP)
  • GIAC Certified Incident Handler (GCIH)
  • GIAC Certified UNIX Security Administrator (GCUX)
  • GIAC Certified Enterprise Defender (GCED)
  • GIAC Security Essentials (GSEC)
  • CompTIA IT Operations Specialist (CIOS)
  • CompTIA Project+
  • CompTIA Security+
  • CompTIA A+
  • CompTIA Network+
  • MCP 70-282 Designing, Deploying, and Managing a Network Solution for a Small and Medium Sized Business
  • MCP 70-217 Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure
  • MCP 70-270 Microsoft Windows XP Professional
  • LPI Linux Professional Institute (LPIC-1)
  • ETAI Fiber Optics Installer (FOI)
  • Goleman EI Foundational Skills and Relational Skills

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Resume Overview

School Attended

  • Western Governors University
  • North Georgia Technical College
  • North Georgia Technical College

Job Titles Held:

  • Data Center Technician 3
  • Operations Engineer 2/ Systems Administrator
  • Hardware Operations Technician


  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science

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