DATA CENTER OPERATIONS MANAGERDec 2013 to Jun 2016 CARFAX － MO
Responsible for the Operations, External Service Desk and the Monitoring, Alerting and Reporting teams Primary Manager on call for service outages to CARFAX's consumer products 24x7x365 Managed the Operations team responsible for first and second tier support of consumer service outages, batch processing, data administration and file transfers Managed the team that implemented monitoring and alerting on all OS, web services, and various infrastructure components, logging administration, event management, analytics and data center dashboards Managed the External Service Desk team responsible for tier 2 technical support to the numerous partners of CARFAX Managed the Automation team responsible for administering the automation solutions and software utilized; BMC Control M, BladeLogic and integrated products utilized for BI processing, batch processing and server automation Collaborated and strategized with Infrastructure Managers, Product owners, Development Managers and Executive Leadership on enterprise wide projects Implemented policies and wrote knowledge articles for the Operation's team Successfully trained and transitioned employees into the new role of Incident Manager on Duty Lead the conversation and migration of CARFAX's monitoring application and environment from BMC Patrol/Portal to Zabbix Member of the Service Now ITSM core team and assisted with the direction and rollout of incident, problem and change management practices and policies Contributed to the IT Disaster Recovery Plan Enforced enterprise applications were current with the latest versions, releases and patches Adhered to security best practices and meeting regulatory compliance Ensured team's tasks met timelines for high-priority projects Vendor relations to include negotiating contract renewals Experience working in an agile and waterfall environment Prepared department and individual roadmaps and game plans Managed employee relations and performance evaluations Improved team motivation and dynamics through team bonding events, celebrating accomplishments, work anniversaries and being an approachable and open Manager.
MANAGER OF INFORMATIONJan 2003 to Dec 2013 University of Missouri － MO
Managed IT professionals in a mission critical, 24x7x365, operational services environment for the University of Missouri System, which encompasses four campuses Chairman for the LeadIT Manager's group in the Division of IT from 2010-2013 Received the UM System President's award for excellence in the professional category Successfully lead the conversion and migration of the institution's mainframe administrative batch processing to the new PeopleSoft enterprise software for HR, Finance, Student and Cognos processes Participated in high-profile projects; collaborating with the following departments: Human Resources, Enterprise Application Systems, Systems & Operations, Customer Service & Support, Information Security, Finance, Hospital Supply Chain, and UM Student Campus Solutions Researched new technologies, proposed and implemented new business methodologies and processes Advocated the purchase of the MOVEit application to create file transfer standards and to provide a means of securely transferring files internally and externally to the University of Missouri Oversaw the MOVEit application's integration role of the SSN remediation project for HR, Finance & Student Responsible for administration and training on the enterprise content management and storage application; ASG-ViewDirect and DocumentDirect Bridged and initiated IT communications between IT teams, functional users and campus department heads Managed an annual budget of $1 million Gathered and evaluated metrics to improve application's performance, resources and cost savings Negotiated contracts with vendors; significant savings with obtaining a testing environment at no cost Initiated development of department website for enhanced customer relations and communications Mandated web-based business forms and documentation, resulting in improved customer service and work flow efficiencies Manage employee relations, performance evaluations, goals, and built a collaborative team environment Enforced UM and Division of IT policies and regulations with honesty and integrity Volunteered for Division of IT committees to participate in the review and rewriting of policies Member of the Division of IT Change Management Group and Disaster Recovery committee.
Software Support Analyst Held assistant Supervisor responsibilitiesNov 1999 to Dec 2002 University of Missouri － MO
Troubleshoot and problem resolution of batch processing failures Created, standardized and tested JCL Scheduled Student, Finance, and HR programs utilizing the Control-M mainframe scheduler On call for problem resolution of administrative data process Participated in an RFP process to purchase an enterprise scheduler for PeopleSoft data processing Member of the PeopleSoft core implementation team.
OWNER/MANAGERJul 1995 to Aug 1999 Gardner Jewelry Designs － MO
Managed employees and vendor relationships for the jewelry store.
Prepared financial statements using Quicken and MS Excel.
OWNER/MANAGERMay 1993 to May 1994 Body Works － MO
Managed employees and customer relationships.
Prepared financial statements using MS Excel and Quicken.
Production Analyst - ExpertFeb 1993 to Nov 1999 University of Missouri － MO
Monitored the administrative batch processing for the University of Missouri System.
Entered data in program control cards and cross-checked scheduled program dependencies.
Resolution and problem determination of program failures.
Created, standardized and tested JCL.
TRANSCRIPTIONISTJan 1992 to May 1993 Columbia Police Department － MO
Transcribed police reports.
Senior Computer OperatorJan 1987 to Feb 1993 University of Missouri － MO
Monitored IBM 3090 mainframe MVS system messages.
Managed system backups, tapes and cartridge libraries.
Printed various administrative forms and reports.
Computer OperatorFeb 1985 to Jan 1987 First National Bank － MO
Monitored IBM mainframe MVS system messages.
Balanced end-of-day transactions.
Printed various business forms and payroll checks.
DiplomaDavid H. Hickman High School － MO, Columbia
Educause Institute Management program - Certificate2005
Certified Project Manager for the State of Missouri - MPM 2007
LeadIT Management program through the University of Missouri 2008LeadIT Voices program through the University of Missouri 2010
Completed numerous Leadership, IT, and self-development courses Past 25 years