Datacenter Deploy Technician with background in procurement, inventory and management, data quality control, compliance and procedures, deployments, break-fix, and general troubleshooting. Accomplished Auditor with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a great team. And also, an experience leader with 4 years of experience with strong strategic-planning and people-management skills.
Shipping and receiving
Supervision and training
Microsoft Office proficiency
Excellent communication skills
Effective team leader
Data Center Deploy Technician June 2017 to CurrentMicrosoft － San Antonio, TX
Conduct hardware diagnostics to investigate and resolve problems and provide technical assistance and support to customer.
Configure, maintain and provid trending and performance analysis of enterprise class storage systems.
Deploy assets into MS Asset to ensure Racks, Servers, NetDevies, and SANs are all captured, deployed and audited for data quality controls and all other equipment that takes up space and power within the datacenter.
Collaborated with the GDCO team to resolve IT support cases for deployments and break-fixes.
Troubleshot and resolved internet connectivity and general software and hardware issues.
Auditor July 2016 to June 2017ATOS, Microsoft Datacenter － San Antonio, TX
Tracked, analyzed and interpreted trends in MS Asset to ensure data control of all asset is received, staged, and deployed properly.
Served as conduit between techs and management in achieving and maintain compliance with regulatory requirements, improving internal assets controls, and reduce financial and operational risk.
Utilize internal programs to generate reports and spreadsheet validating audit reports for potential issues affecting business accomplishments and financial hardship.
Developed SQL queries to obtain complex data from tables in remote databases.
Conducted data assets quality control audits for 3 Datacenter to ensure accurate data is captured properly into MS Asset and AX.
Responsible for conducting quarterly Tool and Network Wireless Audit.
Logistic Technician August 2015 to July 2016Atos, Microsoft Datacenter － San Antonio, TX
Coordinated with a dynamic team of business professional across the Information Technology (IT) and Critical Environment (CE) spectrum in planning and supporting the operations needed to run the physical infrastructure.
Processed Non-MSF items through AX, ensuring accountability of everything coming in the datacenter.
Performed warranty/Return to Manufacturer Authorizations (RMAs) request; receiving the new device and sending back the defective devices in a timely manner saving Microsoft thousands of dollars.
Managed, recorded, and maintained an accurate inventory, sparing and asset management of equipment such as Servers, NetDevices, SANs, and related internal components.
Processed hardware equipment by Purchase Order (PO) to enable deployments and maintenance of physical infrastructures supporting Microsoft's online services within the datacenter.
Conducted weekly inventory of spares ensuring our inventory balance is accurate to what we have on-hand.
Supply Technician September 2014 to May 2015CH2M HILL － Prudhoe Bay, AK
Performed receiving of materials in accordance with established policies, plans, and procedures to effectively assist on-site efforts in support of client project requirements.
Reviewed new customer orders and requests and manually entered data into a centralized database.
Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
Coordinated returns between origin and interim transportation departments.
Manually created shipments, assigned carriers and dispatched shipments.
Produced bills of lading and updated shipment status information.
Logistic Supervisor February 2011 to September 2014U.S Army － Fort Richardson, AK.
Trained soldiers and subordinates on logistics operations and PBUSE.
Supervised material flow, storage and global order fulfillment.
Managed and reviewed meetings to discuss project status and to assist in planning and developing alternatives to accommodate changes in priorities.
Mentored, coached and trained 6 team members.
Supervised and managed the administration of property records totaling more than $725,000.
Supervised operation and organizational of Shop Office systems and specialized equipment.
Initiated program that standardized soldiers training and SOP that led to increase in customer satisfaction by 20%.
Reviewed and prepared various cost control/performance measurement reports based on maintenance readiness.
Monitored team progress and enforced deadlines.
Managed inventories and verification of equipment densities and data.
Delivered status reports to senior leadership for budgeting and planning purposes.
Education and Training
Bachelor of Science : Criminal Justice, May 2019The University of Phoenix － San Antonio, Texas, USACriminal Justice W/Cyber Security Certification
Leadership Development skills
Proficient in Property and Operation of Data
Strong ability to influence and motivate
colleagues to work proficiently and effectively.