data and business operations manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Experienced Business Operations Manager well-versed in data management, infrastructure, and daily operations management. Forward-thinking and strategic leader with 15 years of experience. Recognized for cost-effective system improvements, exceptional team leadership skills, operational streamlining, and positive leadership style.


Project Management

Information & Data Management

Compliance Consultant

Process Improvements & Efficiencies

Vendor | Client Management

Workforce Development and Training

Innovative Solutions

Large End-User | Client System Training

Advanced Microsoft Office

Exceptional Communication Skills

Highly Detailed and Organized

Executive Presence

Work History
Data and Business Operations Manager, 09/2020 to 02/2022
Conduent IncorporatedBoca Raton, FL,
  • Managed day-to-day data business operations. Ensured Operations was well-coordinated, efficient, and productive through procedural management, people mentoring, coaching and training.
  • Managed all vendor relationships. Responsible for establishing new vendor relationships and implementing all new business products to the Nexben platform.
  • Project Manager for all Annual Enrollment activities. Coordinated and managed all time-sensitive activities across Sales, Communications and Marketing, Customer Service, and Technology teams.
  • Responsible for data integrity and mapping from 3rd-party vendors to the Nexben platform.
  • Responsible for all Tier 1 platform issue resolution and escalation.
  • Collaborated with cross-functional teams to identify critical platform and data integrity issues, process gaps, and bottlenecks.
  • Consulted, implemented, and led process improvements on complex company-wide data workflows.
  • Analyzed and restructured redundancy in workflow processes within cross-functional teams, creating process consistencies and efficiencies.
  • Consultant to the C-suite leadership team on business protocols, data compliance, and data integrity best practices.
  • Database auditor; consultant to CTO on required database architecture changes required in order to scale and support future business and network operations.
  • Evaluated efficiency and productivity of existing processes. Implemented new solutions to enhance current and future business operations and internal/external information process flow.
  • RCA (root cause analysis) Management: traced all system issues back to their origin. Recommended and implemented solutions based on impact analysis.
  • Restructured existing issue resolution escalation channels. Created new primary tributary channel, built out Tier 2 and Tier 3 escalation channels.
  • Identified redundancies in workforce process flows. Redesigned, reallocated and balanced workforce roles & responsibilities to support new workflow process.
  • Managed and implemented all new business to the Nexben platform.
  • Responsible to provide solutions to improve workflows and achieve process optimization.
  • Developed reports to communicate performance trends and improvement opportunities to the C-suite leadership team.
  • Ensured procedures and service standards were documented and updated as changes occurred.
  • Collaborated with team members to identify and streamline processes, implement process standards, and enhance user experience.
  • Supported all quality improvement activities within the organization.
Benefits Administration Operations Manager, 01/2015 to 02/2020
Willis Towers WatsonCity, STATE,
  • Led large client teams (300K+ lives) through full-system implementations.
  • Managed 150+ vendor relationships across multiple client teams.
  • Managed and implemented all EDI exchanges with current and new vendors.
  • Responsible for synthesizing, translating and disseminating system deployment release notes to 100+ analysts worldwide.
  • Talent Acquisition leader, part of ongoing strategy team focusing on long-term workforce planning.
  • Developed and managed high-performing, multi-disciplined and quality-oriented teams.
  • Evaluated efficiencies of existing processes and proposed new solutions to enhance current business processes, operations and information process flow.
  • Benefits Administration Subject Matter Expert (SME) to Business Analysts, administration, Governance Leaders and Client Delivery Team Leaders.
  • Created and managed project scopes, key milestones, contingency plans and project timelines.
  • Partnered with established and new clients to identify the scope of new work and process implementation costs.
  • Authored 100+ Technical Standard Operating Procedures (SOPs).
  • Responsible for associate growth and development and ensuring role-specific objectives were met.
  • Identified and resolved non-compliant and ineffective practices by analyzing workforce operations and benefit administration practices.
  • Successfully directed all Annual Enrollment administration activities for 3 large client teams (200K+ participants).
  • Created test plans for system implementations, testing QA, UAT and Production systems.
Benefits Administration Team Lead, 01/2012 to 01/2015
Willis Towers WatsonCity, STATE,
  • Principal contact for client team members and vendors on day-to-day plan administration and production system issues.
  • Improved business direction by prioritizing client work and implementing changes based on collected feedback.
  • Tier 2 issue resolution and primary resolution contact for external client associates and internal cross-functional teams.
  • Lead technical specification interpreter for all health administration teams nationally.
  • Responsible for scoping, defining, and documenting client project requirements and business processes.
  • Maintained 100% of Service Organization Control (SOC1) compliancy across all client teams.
  • Analyzed file specifications, client SOW, and other company-specific documents to obtain business information and key data elements for new process development requests.
Bachelor of Science: Information Science, Expected in to University of Pittsurgh - Pittsurgh, PA,
Bachelor of Science: Anthropology, Expected in to University of Pittsburgh - Pittsburgh, PA

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Resume Overview

School Attended

  • University of Pittsurgh
  • University of Pittsburgh

Job Titles Held:

  • Data and Business Operations Manager
  • Benefits Administration Operations Manager
  • Benefits Administration Team Lead


  • Bachelor of Science
  • Bachelor of Science

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