Serviced-focused professional dedicated to giving every customer positive experiences to promote loyalty and repeat business. Dependable and organized team player with the ability to communicate effectively and efficiently.
Skills
Strong communication skills
Prioritizing and time management
Problem solving
Loss prevention
Task delegation
Inventory auditing
Safety compliance
Presentations and public speaking
Recordkeeping
Invoicing and shipping documentation
Data entry
Rapid 10-key data entry
Customer service-oriented
Motivated team player
Works well independently
Work History
08/2003 to 05/2004
Data and Billing ClerkAlorica Inc. – Carrollton, TX,
Developed rapport with clients and vendors to cultivate loyalty and satisfaction
Managed invoicing and payment processing operations
Executed billing tasks and recorded information in company databases
Performed more than 8,000 hourly 10-key actions while maintaining 0% error rate
Evaluated source documents to locate information needed for each data entry field
Outlined appropriate processes and procedures to fulfill and complete inquiries
Sent completed entries to my supervisors for evaluation and final approval
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Corrected any data entry error to prevent later issues such as duplication or data degradation
Added documents to file records and created new records to support filing needs
Entered numerical data into databases with speed and accuracy using 10-key pad
01/2005 to 01/2006
Data Conversion OperatorUSPS – City, STATE,
Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing
Observed safe equipment operation and practices during each work shift
Developed professional working relationships with other employees by using effective communication and active listening skills
Recorded machine utilization data for every job and provided it to the Data Conversion Operator Supervisor
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
11/2006 to 11/2007
Switchgear Project ManagerWESCO Distribution Inc. – City, STATE,
Improved methods for measurement, documentation and work flow management
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Offered pricing and feature recommendations to management and cross-functional teams
Developed standard operating procedures and document workflows for current and future process steps
Cultivated and nurtured relationships with customers to support future business
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Worked with Lighting Project Managers, Outside and Inside Salesmen, and Warehouse Personnel to resolve various issues, improve operations and provide exceptional customer service
Investigated and resolved customer complaints to achieve customer satisfaction
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Managed logistics operations to meet customer expectations and financial standards and policies
Managed and archived quality documentation and participated in internal and external quality audits
Followed quality standards and procedures to minimize shipment errors and maximize customer satisfaction
Received incoming calls and messages and addressed or triaged phone requests
Adhered to established policies, procedures and compliance for satisfactory audit rating
Developed, updated and maintained database of existing and potential customers
11/2007 to 11/2011
Healthcare SpecialistUnited States Army – City, STATE,
Developed rapport to create safe and trusting environment for care
Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks
Worked to improve and enhance patient lives through effective and compassionate care
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Supervised daily activities and provided assistance when needed
Educated clients and families about rights and responsibilities
Adhered to all resident lifting and safe lifting instructions and rules
Maintained clean, safe and well-organized patient environment
Documented case notes daily and coordinated follow-up for seamless case management.
Education
Expected in
: Nursing Belmont University - Nashville, TN GPA:
Expected in
High School Diploma: Dyer County High School - Newbern, TN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
