Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Serviced-focused professional dedicated to giving every customer positive experiences to promote loyalty and repeat business. Dependable and organized team player with the ability to communicate effectively and efficiently.
- Strong communication skills
- Prioritizing and time management
- Problem solving
- Loss prevention
- Task delegation
- Inventory auditing
- Safety compliance
- Presentations and public speaking
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- Recordkeeping
- Invoicing and shipping documentation
- Data entry
- Rapid 10-key data entry
- Customer service-oriented
- Motivated team player
- Works well independently
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08/2003 to 05/2004 Data and Billing Clerk Alorica Inc. – Carrollton, TX,
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Managed invoicing and payment processing operations
- Executed billing tasks and recorded information in company databases
- Performed more than 8,000 hourly 10-key actions while maintaining 0% error rate
- Evaluated source documents to locate information needed for each data entry field
- Outlined appropriate processes and procedures to fulfill and complete inquiries
- Sent completed entries to my supervisors for evaluation and final approval
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Added documents to file records and created new records to support filing needs
- Entered numerical data into databases with speed and accuracy using 10-key pad
01/2005 to 01/2006 Data Conversion Operator USPS – City, STATE,
- Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing
- Observed safe equipment operation and practices during each work shift
- Developed professional working relationships with other employees by using effective communication and active listening skills
- Recorded machine utilization data for every job and provided it to the Data Conversion Operator Supervisor
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
11/2006 to 11/2007 Switchgear Project Manager WESCO Distribution Inc. – City, STATE,
- Improved methods for measurement, documentation and work flow management
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Offered pricing and feature recommendations to management and cross-functional teams
- Developed standard operating procedures and document workflows for current and future process steps
- Cultivated and nurtured relationships with customers to support future business
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Worked with Lighting Project Managers, Outside and Inside Salesmen, and Warehouse Personnel to resolve various issues, improve operations and provide exceptional customer service
- Investigated and resolved customer complaints to achieve customer satisfaction
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Managed logistics operations to meet customer expectations and financial standards and policies
- Managed and archived quality documentation and participated in internal and external quality audits
- Followed quality standards and procedures to minimize shipment errors and maximize customer satisfaction
- Received incoming calls and messages and addressed or triaged phone requests
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Developed, updated and maintained database of existing and potential customers
11/2007 to 11/2011 Healthcare Specialist United States Army – City, STATE,
- Developed rapport to create safe and trusting environment for care
- Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks
- Worked to improve and enhance patient lives through effective and compassionate care
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Supervised daily activities and provided assistance when needed
- Educated clients and families about rights and responsibilities
- Adhered to all resident lifting and safe lifting instructions and rules
- Maintained clean, safe and well-organized patient environment
- Documented case notes daily and coordinated follow-up for seamless case management.
Expected in : Nursing
Belmont University - Nashville, TN
GPA:
Expected in High School Diploma:
Dyer County High School - Newbern, TN
GPA:
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