Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Serviced-focused professional dedicated to giving every customer positive experiences to promote loyalty and repeat business. Dependable and organized team player with the ability to communicate effectively and efficiently.

  • Strong communication skills
  • Prioritizing and time management
  • Problem solving
  • Loss prevention
  • Task delegation
  • Inventory auditing
  • Safety compliance
  • Presentations and public speaking
  • Recordkeeping
  • Invoicing and shipping documentation
  • Data entry
  • Rapid 10-key data entry
  • Customer service-oriented
  • Motivated team player
  • Works well independently
Work History
08/2003 to 05/2004
Data and Billing Clerk Alorica Inc. Carrollton, TX,
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction
  • Managed invoicing and payment processing operations
  • Executed billing tasks and recorded information in company databases
  • Performed more than 8,000 hourly 10-key actions while maintaining 0% error rate
  • Evaluated source documents to locate information needed for each data entry field
  • Outlined appropriate processes and procedures to fulfill and complete inquiries
  • Sent completed entries to my supervisors for evaluation and final approval
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Added documents to file records and created new records to support filing needs
  • Entered numerical data into databases with speed and accuracy using 10-key pad
01/2005 to 01/2006
Data Conversion Operator USPS City, STATE,
  • Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing
  • Observed safe equipment operation and practices during each work shift
  • Developed professional working relationships with other employees by using effective communication and active listening skills
  • Recorded machine utilization data for every job and provided it to the Data Conversion Operator Supervisor
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
11/2006 to 11/2007
Switchgear Project Manager WESCO Distribution Inc. City, STATE,
  • Improved methods for measurement, documentation and work flow management
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Offered pricing and feature recommendations to management and cross-functional teams
  • Developed standard operating procedures and document workflows for current and future process steps
  • Cultivated and nurtured relationships with customers to support future business
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Worked with Lighting Project Managers, Outside and Inside Salesmen, and Warehouse Personnel to resolve various issues, improve operations and provide exceptional customer service
  • Investigated and resolved customer complaints to achieve customer satisfaction
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Followed quality standards and procedures to minimize shipment errors and maximize customer satisfaction
  • Received incoming calls and messages and addressed or triaged phone requests
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Developed, updated and maintained database of existing and potential customers
11/2007 to 11/2011
Healthcare Specialist United States Army City, STATE,
  • Developed rapport to create safe and trusting environment for care
  • Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Supervised daily activities and provided assistance when needed
  • Educated clients and families about rights and responsibilities
  • Adhered to all resident lifting and safe lifting instructions and rules
  • Maintained clean, safe and well-organized patient environment
  • Documented case notes daily and coordinated follow-up for seamless case management.
Expected in
: Nursing
Belmont University - Nashville, TN
Expected in
High School Diploma:
Dyer County High School - Newbern, TN

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Resume Overview

School Attended

  • Belmont University
  • Dyer County High School

Job Titles Held:

  • Data and Billing Clerk
  • Data Conversion Operator
  • Switchgear Project Manager
  • Healthcare Specialist


  • Some College (No Degree)
  • High School Diploma

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