Jessica Claire
  • , San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented Information Technology with extensive leadership and IT experience with extensive problem-solving experience to develop reporting solutions that include complex reports. Experienced in preparing detailed documents while managing complex internal and external data analysis responsibilities.

  • Communication Skills
  • Data Analytics Experience
  • Excel
  • Attention To Detail
  • Business Requirements
  • Data Analysis
  • Leadership Experience
  • Decision-Making Abilities
  • Presentation Skills
  • Knowledge Of Business
  • Testing Tools
Work History
Data Analyst - Marketing Specialist (Contract), 01/2020 - Current
Adp Milpitas, CA,
  • Corrected any data entry error to prevent later issues such as duplication of data degradation.
  • Completed in-depth reviews of market conditions along with customer preferences for Eaton products.
  • Developed campaigns and specific marketing strategies for clients.
  • Coordinated with social media, public relations, and other teams to execute product introductions.
  • Collaborated product development team to effectively modernize and update promotions.
  • Manage ECCN, Homebuilder, and Consumers Mailings.
  • Ensure website remains current.
  • Align Vista numbers for 300 members and ensure all members are set up with Vista numbers.
  • Produced monthly status reports using advanced Excel spreadsheet functions.
  • Corrected any data entry error to prevent later issues such as duplication of data degradation.
  • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
  • Used Microsoft Word and other software tools to create documents and other communications
Office Administrator (Contract), 04/2018 - 12/2019
Roadmap Enterprises, LLC. City, STATE,
  • Handled administrative matters including screening calls, planning meetings also composing documents with 95% efficiency.
  • Submit timely reports and prepare presentations/proposals as assigned.
  • Performed office productivity, coordinating personnel schedules, quality assurance, and procedural improvements.
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using MS Office suite.
  • Worked with stakeholders to drive product and service definition and design
  • Five years of analyst experience.
  • Details-oriented and strong analytical skills.
Specialist-IT Business Management, 04/2012 - 12/2017
AT&T Services, Inc City, STATE,
  • Manage deployment of changes and enhancements to existing business applications.
  • Coordinated with project management to facilitate project team meetings and manage agendas.
  • Translated business objectives and processes into clear IT requirements, resulting in successful delivery.
  • Maintain all project plans and ensure compliance time frame and collaborate with stakeholders for all implementation processes.
  • Identified root causes and developed ways to improve processes to improve core servicing functions.
  • Coordinated with other team members to complete special projects and achieve project deadlines.
  • Collaborated on all stages along with systems development lifecycle, from requirements gathering to production releases.
  • Documented business processes and analyzed procedures to see all requirements meet changing business needs.
  • Communicate client's business requirements by constructing easy-to-understand data and process models.
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions to increase sales by 10%.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Advanced Excel skills (v-lookup, pivot tables) experience with large data sets. Strong PowerPoint skills.
Implementation Manager, 02/2004 - 03/2012
AT&T Services Inc City, STATE,
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Served as project manager, lead developer and/or team member on dozens of application development projects.
  • Coached new team members in new skills and problem-solving techniques as need through close one-to-one and group sessions.
  • Maintain client relationships through weekly client calls, status reports, and issue resolution.
  • Coordinate with team to resolve all issues within required time frame and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
  • Provided outage facilitation, documentation and notification for all priority outages.
  • Initiated two key partnership which resulted in 54% revenue growth.
  • Translated business ideas and data into relational data models utilizing TOAD.
  • Tracked all project plans and ensure compliance to time frame and collaborate with stakeholders for all implementation processes.
  • Worked closely with design, IT, communications and management to support business goals and brand standards.
  • Liaison between Developers, Business Analysts and clients, resolving business and technical challenges for successful transition to client led systems.

Oracle (Introduction to SOL)| Achievement (IT UP Professional)| Green Belt Certified in Six Sigma| Agile 2.0-Practitioner | Agile Boot Camp| Big Data Bronze| Cloud Computing Bronze Agile PC| PM: Agile Development | Security First Bronze Certification| APE Bronze| Linux.

Bachelor of Science: Information Systems - Technology Management, Expected in 09/2017
Strayer University - Douglasville, GA,

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School Attended

  • Strayer University

Job Titles Held:

  • Data Analyst - Marketing Specialist (Contract)
  • Office Administrator (Contract)
  • Specialist-IT Business Management
  • Implementation Manager


  • Bachelor of Science

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