Talented small business owner with excellent marketing, customer service and facility oversight skills, coupled with more than 20 years of experience. Highly effective and comfortable working with people at all organizational levels. Motivated business professional with years of entrepreneurial experience, successful in providing dedicated and personable operations and financial management, as well as compassionate, creative, and effective mentorship and instruction to all students. Business-driven while maintaining an intense focus on offering personal care and instruction to optimize success for all students. Critical thinker, creative, analytical, and quick problem solver with strong decision-making and multi-tasking abilities.
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- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Evaluated student demographics to make effective choices in class and activity development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Created culture focused on teaching whole student and developing individual potential.
- Developed processes and procedures for studio and location productions.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Acted as first point of contact and set schedules for all of the following: Instructor and assistant instructor schedules, auditions, summer camps, all studio technical and choreography classes, private and small group lessons, individual dancer and parent conferences, competition rehearsals, studio wide competition attendance, spring performances, and all other studio special events.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall vision and provided team leadership.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
- Developed tailored solutions to meet individual banking needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Represented bank at community events to establish strong ties and promote business.
- Produced and executed loan packages.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
- Graduating GPA: 3.42
- Graduating GPA: 3.38
- Member of Phi Theta Kappa - 2002
- Member of National Honor Society.
- Graduated with honors and in top ten percent of class.
- Graduating GPA: 3.89
- Elected Captain of Basketball and Track and Field teams.
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Resume Overview
School Attended
- Rochester Community And Technical College
- Rochester Community And Technical College
- Pine Island High School
Job Titles Held:
- Dance Studio Owner, Director, and Lead Instructor
- Customer Service Representative
- Banker
- Bank Teller
Degrees
- Associate of Arts
- Associate of Science
- High School Diploma
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