A focused and resourceful professional with quality experience in information technology and customer service. While working to develop my knowledge and customer service expertise, I have demonstrated proven records in excellent communication and hands-on troubleshooting. I seek an opportunity in an organization where I will utilize my knowledge and skills to contribute significantly towards actualizing organization goals, growth and expansion.
Customer service expert
Experienced with Windows and MAC OS
Proficient in Microsoft Office
Troubleshooting system and network issues
Fluent in Visaya
Rutgers University Dance MarathonNew Brunswick, NJDance Marathon Captain11/2015 to 04/2016
Spearheaded the initiative to raise funds and awareness for Embrace Kids Foundation's mission.
Assisted team members to meet their individual goals.
Individually raised $700 in contributions for the organization, exceeding the individual goal by 200%.
Rutgers University Office of Information TechnologyNew Brunswick, NJLevel 2 Application Support Consultant06/2015 to Current
Utilized Nagios to monitor host group's information, identify possible issues and track network outages.
Ensure proper release and maintenance of all systems.
Provided after-hours support for applications and project efforts when needed.
Assisted callers and walk-ins to resolve technical problems they experienced.
Performed hands-on troubleshooting with many different devices.
Oversaw the daily performance of computer systems.
Mahzu Japanese RestaurantEast Windsor, NJWaiter 01/2014 to 07/2014
Routinely supported other areas of the business. This includes answering telephones and completing financial transactions for other staff members.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Assisted in training new employees and supervised assigned sections of the restaurant.
Bachelor of Science:Information Technology & Informatics 2017Rutgers University - New Brunswick, New Brunswick , NJ, America
Recognition and Achievements
Customer Service Appreciation Award Nov. 2015
Community Chair for Rutgers Association of Philippines Students (RAPS) 2015-2016
Cultural Chair and Social Chair for Nu Alpha Phi Fraternity Inc. 2015-2016