Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A US Air Force Reservist with secret clearance and a strong Analytic background in cyber security and Helpdesk Support. A total of over 6 years experience protecting companies against both internal and external threats. Talented at preemptively detecting unidentified threat vectors and applying preventive measures to mitigate security flaws. Employs technological solutions and personnel training to harden both people and machines against malicious actors. Adhere well to company principles, very loyal and love to work in a multicultural environment.

Skills and Technical Proficiency
  • Data security
  • Erecting firewalls
  • Microsoft Hyper-V Server
  • Designing security controls
  • Implementing security programs
  • Incident Response Management
  • Wireshark software
  • Intrusion Test Oversight
  • Critical thinking skills
  • Deductive reasoning skills
  • Nessus scan
  • Oracle VM Virtual Box
  • Virus Total
  • Nmap
  • McAfee EPO
  • Viscosity
  • Splunk
  • Wireshark
  • Linux
  • Viscosity
  • Airwatch
  • VPN
  • Desktop support
  • Active Directory
  • ServiceNow
  • Remedy
  • Bomgar
  • DameWare
  • MS Office 365
  • TCP/IP
Work History
Application Support Analyst, 05/2015 to Current
Loan DepotMorrisville, NC,
  • Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
  • Spearheaded BYOD program during COVID peak days, connected Military members to access VPN to drill from home, defining necessary security parameters.
  • Delivered in-depth ALRS App training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Monitored use of data files and regulated access to protect secure information.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Cybersecurity Analyst/ Desktop Analyst, 11/2019 to Current
Defense Health AgencyCity, STATE,
  • Analyze variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine correct remediation actions and escalation paths for each incident.
  • Help minimize false positives generated by 20%.
  • Use of education and experience to discern which alerts are false positives and which alerts need to be escalated to incident handlers, or threat specialists.
  • Perform analysis of endpoint device, DNS and firewall logs to analyze unauthorized access of network systems.
  • Document all activities during incident and providing leadership with status updates during life cycle of the incident.
  • 98.6% positive surveys and closed 88% of trouble tickets on first call without escalation between January - August 2021.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Monitoring network traffic, network-based Intrusion Detection system and Checkpoint IPS, Firewalls.
  • Monitored use of data files and regulated access to protect secure information.
  • Assisted customers with desktop application installation, maintenance and troubleshooting including Citrix, AVHE, AHLTA, CHCS and other clinical applications.
Computer Helpdesk Technician, 01/2015 to 11/2019
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
  • Educate, monitor and ensure integrity of over 60 computers (Cyber Security Custodian).
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Bachelor of Science: Healthcare Management, Expected in 12/2017
Metropolitan State University of Denver - Denver, CO
Associate of Arts: General Studies, Expected in 06/2015
Community College of Aurora - Aurora, CO
Magna Cum Laude Member of Phi Theta Kappa
  • CompTIA CASP
  • CompTIA Security+
  • CEH
  • CompTIA Linux+

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School Attended

  • Metropolitan State University of Denver
  • Community College of Aurora

Job Titles Held:

  • Application Support Analyst
  • Cybersecurity Analyst/ Desktop Analyst
  • Computer Helpdesk Technician


  • Bachelor of Science
  • Associate of Arts

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