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customer training and technical support resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Resourceful customer training and technical support with exceptional insight and knowledge of Zoho, SalesForce, Shopify, and GPS Equipment including the WEBFLEET and Azuga Platform. Offering 2 years of experience providing expert-level support to users within the Technology demographic.

Skills
  • Interpersonal Skills
  • Collaborative Team Player
  • Analytical and Methodical
  • Highly Professional
  • Organizational Skills
  • Resolving Problems and Incidents
  • Active Listening
  • Troubleshooting Network Issues
  • Microsoft Windows and Office
  • Multitasking and Prioritization
  • Technical Troubleshooting
  • Customer Service Support
  • Attention to Detail
  • Tracking and Documentation
  • System Performance Assessment
  • Verbal and Written Communication
  • Help Desk Support
  • Software Evaluation
  • Customer Communication and Empathy
  • Hardware and Software Configuration
  • User Training
  • Incoming Call Management
  • Remote Technical Support
Experience
03/2020 to Current
Customer Training and Technical Support Traditions Spirits Thackerville, OK,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Managed customer system updates, informing clients of all installation progress stages.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Employed ticket support system software such as Zoho and Salesforce.
  • Input customer service orders and tracked orders through to completion.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Utilized automated systems to manage and track customer inquiries through to completion.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Troubleshot hardware issues and worked with service providers to faciliClaire repairs for end users.
  • Worked with customer service supervisors to resolve 30+ customer concerns on daily basis.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
02/2019 to Current
Bartender Trainer Woodfield Country Club Boca Raton, FL,
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
11/2013 to 01/2019
Restaurant Manager Firebirds Wood Fired Grill City, STATE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to faciliClaire restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Worked closely with General Manager, chef and cooks to determine menu plans for special events or occasions.
Education and Training
Expected in to to
: Business Administration
GTCC - Greensboro, NC,
GPA:

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Resume Overview

School Attended

  • GTCC

Job Titles Held:

  • Customer Training and Technical Support
  • Bartender Trainer
  • Restaurant Manager

Degrees

  • Some College (No Degree)

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