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Customer & Technical Support Representative Resume Example

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CUSTOMER & TECHNICAL SUPPORT REPRESENTATIVE
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Consistently meets or exceeds productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • Multi-line phone operation proficiency
  • Avaya Software knowledge
  • Computer savvy
  • Techinical Support
  • Strong problem solving aptitude
  • Exceptional workflow management
  • Skilled in call center operations ( on site and work at home ).
  • Customer interface expertise
Work History
Customer & Technical Support Representative, Sitel / DirecTV – Las Vegas & Work At Home
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.


Cashier, Wal Mart – Las Vegas, Nevada
  • Completed purchases using Point of Sale systems.
  • Greeted customers promptly.
  • Processed customer returns.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Stocked shelves and processed inventory

Customer Associate II, Sprint Telecommunications – Rancho Cordova, California
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Met or exceeded service and quality standards every review period.

Education
Certificate of Completion: Office Administration, Valley Commercial College - Modesto, California
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Resume Overview

Companies Worked For:

  • Sitel / DirecTV
  • Wal Mart
  • Sprint Telecommunications

School Attended

  • Valley Commercial College

Job Titles Held:

  • Customer & Technical Support Representative
  • Cashier
  • Customer Associate II

Degrees

  • Certificate of Completion : Office Administration ,

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