customer success patient specialist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I thrive in rapidly growing, innovative organizations. I am very passionate about customer success and recruitment. I strive by providing the best customer service to employers. I'm truly passionate about work and always eager to connect with others. Superb communication skills, excellent problem-solving skills, and a significant ability to lead and manage a team of people.

  • Human Resources
  • Planning, Building Relationships,
  • Service, Up-selling/Cross-selling,
  • Networking, Public Speaking
  • Conflict Management
  • Customer Service
  • Data entry
  • Salesforce
  • Processes
  • Courteous with Strong Service Mindset
  • Quality Control Policies
  • Lean Startup
  • Customer service specialist
Work History
10/2021 to 06/2022
Customer Success/ Patient Specialist Axiom Atlanta, GA,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Perform client onboarding and continued communication through the client life cycle
  • Devolved processes and systems to ensure client satisfaction with Corporation BAG
  • Promptly respond to customer inquiries in person or via phone, email, mail, or social media
  • Handled my team - Patient Ops, QA- (Quality Assurance) for the quarter.
  • Delivered industry-leading customer service, solved 60 cases per day resulting in a 98% customer satisfaction score Perform client onboarding and continued communication through the client life cycle
  • Communicate proactively, both internally with colleagues and externally with providers to achieve K Pis
06/2020 to 10/2021
Recruitment Manager Gulf Coast Jewish Family And Community Services Safety Harbor, FL,
  • Increased organic search traffic from 100 to 1,000 users per month on average.
  • Grew social media following from 10K to 50K followers in 5 months using arobust, targeted content strategy.
  • Managed employee information database and maintained 100% compliance for all 6 audits from 2020-to 2021.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information. Arrange for in-house and external training activities.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Wrote and posted job descriptions on Indeed.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
08/2018 to 01/2020
Human Resources Assistant Shane Company Duluth, GA,
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Supported a staff of 50 employees- oversaw all admin duties including scheduling company-wide meetings, processing mail, and managing front desk
  • Achieved an average time-to-hire of 25 days and built industry-leading training content and increased company-wide completion rates by 40%
  • Partnered with 5 Hiring Managers to source candidates for 20 open roles, ultimately achieving a 100% placement rate
  • Facilitated 10 training webinars on benefits and compliance for 200 employees
  • Assist with TAP project, Employee Well-being projects, Title IX communications review, Semi-Annual Payroll
  • Departmental review, and E-Verify
  • Organized new employee orientation schedules for new hires.
12/2017 to 08/2018
Customer Service Associate Walgreens City, STATE,
  • Models and delivers a distinctive and delightful customer experience
  • Claireter’s sales on assigned cash Claireter, provides customers with courteous, fair, friendly, and efficient checkout service
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively,
  • Claireters customer purchases on assigned cash Claireter, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
  • Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
  • Implements Company asset protection
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Expected in 05/2020 to to
Bachelor of Science: Business Administration And Management
Clayton State University - Morrow, GA
Native or Bilingual
Professional Working

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Resume Overview

School Attended

  • Clayton State University

Job Titles Held:

  • Customer Success/ Patient Specialist
  • Recruitment Manager
  • Human Resources Assistant
  • Customer Service Associate


  • Bachelor of Science

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